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The Customer Service Training Institute

Healthcare Customer Service Training Video | DuPont Sustainable Solutions

January 15, 2019 @ 11:02 pm
by infowhsecsti
Preview the full “Customer Service In Long-Term Care: Making It World-Class” training program here: http://ecom.training.dupont.com/CUS048-DVD-ESX(CoastalU)/HT/en-US/ProductDetails_us/Customer-training.aspx?cid=ytb.cus048 Customer satisfaction does not happen accidentally. It requires deliberate actions to identify and satisfy customer expectations. Our “Customer Service In Long-Term Care: Making It World-Class” video and online training course shares the 10 rules of world-class customer service and is designed to help employees: – Anticipate residents’ needs – Minimize problems – Speak and listen effectively – Follow up effectively – Handle complaints successfully – Be caring, conscientious,…

Roku to Launch Subscription Video Channels Business

January 15, 2019 @ 7:03 pm
by infowhsecsti
Roku to Launch Subscription Video Channels Business Roku Inc said on Wednesday it will begin offering premium video channels to customers for a subscription fee as it expands its free streaming video service.

Customer Service Training Tips

January 15, 2019 @ 7:03 pm
by infowhsecsti
Canity founder, Kym Illman, discusses his approach to dealing with customers waiting in short queues. Visit https://www.canity.com for more great videos.

IBM, T-Systems to Jointly Offer Mainframe Services

January 15, 2019 @ 3:11 pm
by infowhsecsti
IBM, T-Systems to Jointly Offer Mainframe Services IBM Corp and T-Systems, Deutsche Telekom’s struggling IT services and consulting business, plan to sign an agreement to jointly provide mainframe services, an IBM spokesman said on Monday.

Nintendo Of America Customer Service Training Video (1991)

January 15, 2019 @ 7:03 am
by infowhsecsti
Nintendo of America training video shown in 1991. This video was shown to retail workers who worked at NOA to handle a customer’s problem with Nintendo Products. Problems include unmaintaining a nintendo console’s clean condition, customer supposing the Game Boy’s screen is not showing up because the contrast needed to be adjusted, also a customer supposing the game controller is not working with the console because they did not put it the right port, and more. Also another reason why a customer may bring in a not-working Nintendo product is that they did not read the instructions manual correctly.

Customer service training video – If looks could kill

January 15, 2019 @ 3:03 am
by infowhsecsti
Get a free trial by visiting: http://www.videoarts.com/vintage-video-arts/ ‘If looks could kill’ training programme is a spoof detective case, careless failure has created a victim (Dawn French).

A Worker Shortage Is Forcing Restaurants to Get Creative

January 15, 2019 @ 3:03 am
by infowhsecsti
A Worker Shortage Is Forcing Restaurants to Get Creative As Americans increasingly eat out, owners are scrambling to find employees wherever they can.

Herb Kelleher, Whose Southwest Airlines Reshaped the Industry, Dies at 87

January 14, 2019 @ 7:26 pm
by infowhsecsti
Herb Kelleher, Whose Southwest Airlines Reshaped the Industry, Dies at 87 Mr. Kelleher built Southwest into one of the nation’s most successful and admired companies by combining low fares with good customer service.

Uber’s Self-Driving Cars Were Struggling Before Arizona Crash

January 14, 2019 @ 3:06 pm
by infowhsecsti
Uber’s Self-Driving Cars Were Struggling Before Arizona Crash Company documents obtained by The New York Times show Uber was becoming more aggressive with its autonomous car research, even as the technology faltered.

Los Pollos Hermanos Employee Training with Gus Fring: Customer Service | Better Call Saul Season 3

January 14, 2019 @ 3:05 pm
by infowhsecsti
Gustavo “Gus” Fring shows you the best ways to properly handle unruly customers. #BetterCallSaul #AMC For more Better Call Saul videos: http://goo.gl/zYZV0c Los Pollos Hermanos Employee Training: Customer Service Subscribe to the AMC YouTube Channel : http://goo.gl/qSMzej Better Call Saul: http://goo.gl/zYZV0c Sign Up for the Better Call Saul Newsletter: http://www.amc.com/shows/better-call-saul/exclusives/newsletter-subscription Better Call Saul on Facebook: https://www.facebook.com/BetterCallSaulAMC/ Better Call Saul on Twitter: https://twitter.com/BetterCallSaul AMC : http://www.amctv.com/ AMC on Facebook : https://www.facebook.com/amc AMC on Twitter : http://twitter.com/AMC_TV Sign Up for the AMC Newsletter : http://www.amc.com/newsletter-subscription