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The Customer Service Training Institute

Sharpening Eyes To Abuse of the Elderly

December 9, 2019 @ 3:05 pm
by infowhsecsti
Sharpening Eyes To Abuse of the Elderly EMPLOYEES at Finch’s drugstore in Rye Brook know that their older customers may need more help than they realize. One elderly customer routinely sent her aide to pick up her prescriptions, but didn’t know that her credit card was also being used f…

MERRILL ALTERS WAY BROKERS ARE PAID

December 9, 2019 @ 11:04 am
by infowhsecsti
MERRILL ALTERS WAY BROKERS ARE PAID

जवाब देने का सही तरीका-1 | LIC Motivational Objection Handling | | Amit Jain

December 9, 2019 @ 7:03 am
by infowhsecsti
How To Handle Objection? Amit Jain is a Professional Trainer-Corporate Trainer- Sales trainer and Sales Communication Planner of Different Corporate. He is adding Success & Growth in everyone’s life He is Multiplying Performance of many employees through his different Workshop & help to change their belief and Mind patterns to Improve Productivity He is India’s No.1 Student Trainer helping students to achieve their dream target and results. 2. Training sessions “Hi Speed Sales Mastery Workshop” “Hi Speed Brain’s Workshop”, “Hi Speed Leadership Workshop” our clients Tata Motors, LIC of India, Motilal Oswal Pvt. Ltd., Star Health and Allied Insurance, Research […]

When the Customer Is Not Right

December 8, 2019 @ 11:08 pm
by infowhsecsti
When the Customer Is Not Right If a customer says something offensive to an employee, is your first concern for your customer or your employee?

Northern Gas Networks: taking customer service skills to the next level

December 8, 2019 @ 11:06 pm
by infowhsecsti
Professional Qualifications have helped Northern Gas Networks employees do things differently. For more info about our national recognised qualifications, go to https://www.instituteofcustomerservice.com/qualifications-training

BANKER FOCUSES ON SMALL BUSINESSES

December 8, 2019 @ 7:05 pm
by infowhsecsti
BANKER FOCUSES ON SMALL BUSINESSES

HOW TO GET THE GUESTS ATTENTION | RESTAURANT SERVICE TIPS

December 8, 2019 @ 3:07 pm
by infowhsecsti
Hi Friends, are you ever in the situation where your guests are talking so much you cant get their attention? Here are some tips you can try! I hope they help. LIKE👍 SUBSCRIBE📢 & COMMENT hugs, Ginny Mae *❤FOLLOW ME ON INSTAGRAM: https://www.instagram.com/ginnc/ ❤LIKE, COMMENT, AND SUBSCRIBE .Music from https://filmmusic.io “Acid Trumpet” by Kevin MacLeod (https://incompetech.com) License: CC BY (http://creativecommons.org/licenses/b…) . . . . . Service, Customer Service, customer Service training, Customers, Customer Service Training, customer service, customer care, management, good customer service,guest experience, hotel guest, hotel training, service training, customer experience, hotel management, restaurants, restaurant…

Empathy: The Human Connection to Patient Care

December 8, 2019 @ 11:03 am
by infowhsecsti
Patient care is more than just healing — it’s building a connection that encompasses mind, body and soul. If you could stand in someone else’s shoes . . . hear what they hear. See what they see. Feel what they feel. Would you treat them differently? Toby Cosgrove, MD, Senior Advisor and Former CEO & President shared this video, titled “Empathy,” with the Cleveland Clinic staff during his 2012 State of the Clinic address on Feb. 27, 2013. ➨ Visit Cleveland Clinic: http://bit.ly/XlxDfr ➨ Visit Health Hub from Cleveland Clinic: http://bit.ly/VBQ3nW ➨ Subscribe to our YouTube Channel: http://bit.ly/W0bJ0y ➨ Like […]

Air Canada’s customer service hits turbulence

December 7, 2019 @ 7:05 pm
by infowhsecsti
Air Canada’s new booking system is creating turbulence for many customers trying to reach the airline’s customer service department. Welcome to The National, the flagship nightly newscast of CBC News »»» Subscribe to The National to watch more videos here: https://www.youtube.com/user/CBCTheNational?sub_confirmation=1 Voice Your Opinion & Connect With Us Online: The National Updates on Facebook: https://www.facebook.com/thenational The National Updates on Twitter: https://twitter.com/CBCTheNational »»» »»» »»» »»» »»» The National is CBC Television’s flagship news program. Airing six days a week, the show delivers news, feature documentaries and analysis from some of Canada’s leading journalists.

How Much Training Do Sales Representatives Need?

December 7, 2019 @ 7:04 pm
by infowhsecsti
How Much Training Do Sales Representatives Need? Should they just know how to sell? Or do they need to be taught?