http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…
Cloud Services Provider Fastly Taps Bank for IPO: Sources Fastly Inc, a U.S. startup whose software helps websites load more quickly, has hired Bank of America Corp as lead underwriter on an initial public offering that could value the company at more than $1 billion, people familiar with the matter said…
Disney Closes $71B Deal for Fox Entertainment Assets Disney has closed its $71 billion acquisition of Fox’s entertainment business, putting “Cinderella,” ”The Simpsons,” ”Star Wars” and “Dr. Strange” under one corporate roof.
http://www.doncrawley.com IT author and speaker Don R. Crawley explains why customer service matters to IT professionals. Excerpted from his breakout session at the 2012 Cascadia IT Conference in Seattle, WA.
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Incorporating customer service training videos that work into your eLearning. Five tips to make sure your customer service training videos rock for your eLearning. More at https://www.eleapsoftware.com/incorporating-customer-service-training-videos-that-work-into-your-elearning/
Democrats Seek Probe of Key FAA Decisions on 737 MAX Approval The chairman of the U.S. House of Representatives transportation committee and another key Democrat asked the Transportation Department’s inspector general on Tuesday to examine key decisions made by the Federal Aviation Administration in certifyi…
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NY’s Con Ed Sticking With Moratorium on New Natural Gas Service in Westchester New York energy company Consolidated Edison Inc said on Friday it still plans to impose a moratorium on new natural gas service in parts of Westchester County after March 15 despite a $250 million plan by the state to reduce energy usage.
http://www.doncrawley.com Learn tips for managing your day by managing your emotions and behavior successfully. IT author/speaker Don R. Crawley offers basic human relations skills training, customer service training, and emotional intelligence training to help successfully interact with customers, end users, co-workers, and anyone else.