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The Customer Service Training Institute

Customer Service Counts

May 30, 2020 @ 11:03 am
by infowhsecsti
Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

Customer Service Tip from Disney

May 30, 2020 @ 7:05 am
by infowhsecsti
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken shares a tip about how Disney is all for one and one for all.. Today’s tip is that customer service is everyone’s job. I’m going to share a tip to help you deliver an amazing customer experience. I spoke a while ago about how Walt Disney set the example by “stooping to excellence” and this is an extension on that same service legacy. Disney called this team driven success principle “all for […]

The Four All-Star Traits of the Customer Service Masters: Customer Service Training 101

May 30, 2020 @ 3:05 am
by infowhsecsti
http://www.doncrawley.com In this IT customer service tutorial video, IT customer service expert and author Don R. Crawley explains the four all-star traits of customer service masters. Based on his work as a customer service trainer for IT staffs in Fortune 100 companies, education, and government, this video covers the four “must-have” traits for success in a customer service career. Appropriate for beginners and veterans alike, watch this video to learn the four qualities you need to be great at customer service. (Hint: The people who don’t think they need this information are usually the ones who need it the most!)

Delivering Internal Customer Service is Crucial for Workplace Culture

May 29, 2020 @ 11:05 pm
by infowhsecsti
You might already understand the importance of your team providing quality service to your customers. But what about your team providing that same level of service to each other? Delivering Internal Customer Service teaches your team the skills required to work together and provide outstanding internal customer service. Learn more about Canity and start your free trial today. All you have to do is visit https://www.canity.com/ to get started!

Customer Service: The Telephone Connection

May 29, 2020 @ 7:05 pm
by infowhsecsti
Excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.

Customer Service Expert Shares: Secrets To Asking Questions Correctly

May 29, 2020 @ 11:02 am
by infowhsecsti
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses how you phrase something may make all the difference – it’s all in how you say it. My buddy Gary Chervitz just came back from Las Vegas. He was excited to share a customer service story with me. He prefaced it by saying it may not sound like a big deal, but after he told me what happened, I told him that while it may not be a big deal, it […]

Five Customer Service Lessons From Zappos.com

May 29, 2020 @ 7:05 am
by infowhsecsti
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken shares five tips from Zappos.com. So, let’s get right into it. Here are five things that Zappos is doing right. I’m sure at least one of them, if not all five, might be appropriate for you and your business. 1. Wow Your Customers Zappos regularly exceeds expectations. Their testimonial pages are full of people amazed and in awe of the speedy delivery. I experienced this as well. I placed an order on […]

Customer Service: The Telephone Connection – Spanish

May 29, 2020 @ 3:02 am
by infowhsecsti
Excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.

How to Handle Customers That Bypass the Helpdesk: Customer Service Training 101

May 28, 2020 @ 3:05 pm
by infowhsecsti
Customers have tried to bypass the helpdesk for as long as we’ve had helpdesks. In this video, you can learn effective techniques for changing that behavior through your outbound voicemail script. In the video, Don mentions a post at Hubspot on voicemail etiquette. Here’s the link: https://blog.hubspot.com/sales/sales-voicemail-tips-that-guarantee-callbacks Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors. Most of Don’s material […]

🤑 HIGH-PAY Customer Service Work-From-Home Job! Flexible Hours | Apply ASAP!!

May 27, 2020 @ 11:06 pm
by infowhsecsti
🔎 Online job now hiring remote customer service reps! Paid training work-from-home job and flexible schedule. Full-time hours available. Benefits included! Watch the full video for details and then apply ASAP! ✔ Tired of guessing at getting hired online? Take my digital course! It includes an online job resume and cover letter template. You’ll also get training for how to handle remote interviews! The course makes landing an online job a breeze! 😉 https://delilahabell.teachable.com/p/remote 📌Hot Leads: Job: https://privia-health.secure.force.com/Careers/ts2__JobDetails?jobId=a0K1I00000AvFaEUAV&tSource= Work from home jobs: 💻 http://www.remoteworklife.co/ ________________________________________________________ 💚FREE DOWNLOAD💚 ⬇️…