Empathy is principle number three of the 5 Principles of IT Customer Service Success. In this video, learn how to use sincere, genuine empathy to better relate to your end users, other customers, and colleagues. Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors. Most of Don’s material is created in response to questions and comments he receives from clients, […]
N.Y. Today: Selling Christmas Trees Beneath the Train Tracks Blame the 2008 crash for expensive Christmas trees. Also: gerrymandering in Jersey.
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Chapter 1 Module 1 Fundamentals of Customer Service Prima Lux Publishing offers a complete customer service training program with written guides and a 60 minute DVD. Visit us at www.prima-luxpublishing.com
The Thousand Oaks Shooting Victims: These Are Their Stories Twelve people were fatally shot at a country music bar in California. Among them: A sheriff’s deputy, a college freshman, a Marine Corps Veteran.
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Harvard Is Vaulting Workers Into the Middle Class With High Pay. Can Anyone Else Follow Its Lead? Students forced the university to shield campus workers from outsourcing’s impact on pay. But as a model, the policy challenges some economic axioms.
Trump’s Visits Ground Business at Small New Jersey Airports The flight restrictions that occur when President Trump visits his golf club in Bedminster, N.J., may force some small airports or businesses to close unless changes are made.
Starbucks, at the Intersection of Race and Class in America Our photographer drove through parts of Wisconsin, Illinois and Missouri before Starbucks closed its stores Tuesday, trying to capture the cultural force that the company has become.