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The Customer Service Training Institute

Customer Service Training Tips : Explaining Customer Service

March 12, 2019 @ 3:03 pm
by infowhsecsti
Learn about customer-oriented service with expert training tips in this free online customer service training video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field. Filmmaker: Reel Media LLC

Global Boeing Fears Grow, Families Await Ethiopia Crash Remains

March 12, 2019 @ 3:03 pm
by infowhsecsti
Global Boeing Fears Grow, Families Await Ethiopia Crash Remains Singapore, Australia, Malaysia and Oman became the latest nations to suspend Boeing 737 MAX aircraft on Tuesday, while identification of the Ethiopian crash’s 157 victims dragged and black boxes were yet to yield the cause.

Online Customer Service Training By Canity

March 12, 2019 @ 11:05 am
by infowhsecsti
Forget day courses, seminars and training weekends. Canity offers all the customer service training you need to turn every customer into a raving fan. https://www.canity.com (Music: Payday by Jason Farnham)

Boeing Scrambles to Contain Fallout From Deadly Ethiopia Crash

March 12, 2019 @ 7:05 am
by infowhsecsti
Boeing Scrambles to Contain Fallout From Deadly Ethiopia Crash At least 20 airlines, primarily in China and Indonesia, grounded the 737 Max 8 plane, and similarities to a recent crash provoked concern among carriers, pilots, flight attendants and passengers.

Customer Service: the Telephone Connection (training video). Putting Someone on Hold. 2

March 12, 2019 @ 3:06 am
by infowhsecsti
This video clip is from the Kantola training video, “Customer Service – The Telephone Connection.” In this scene, viewers are taught the right way to put someone on hold. The complete training video is available as DVD or online view at http://www.Kantola.com

U.S. Says 737 MAX Safe to Fly After Ethiopia Crash; Boeing Shares Dip

March 12, 2019 @ 3:06 am
by infowhsecsti
U.S. Says 737 MAX Safe to Fly After Ethiopia Crash; Boeing Shares Dip The United States told airlines it was safe to fly 737 MAX 8 planes on Monday as investigators found two black box recorders that will help piece together the final moments of an Ethiopian Airlines jet before it plunged to the ground on Sunday.

Boeing Shares Drop After Ethiopian Airlines Crash

March 11, 2019 @ 11:05 pm
by infowhsecsti
Boeing Shares Drop After Ethiopian Airlines Crash A second deadly accident involving a 737 Max 8, the latest version of the best-selling jet in the company’s history, prompted some airlines and countries to ground the aircraft.

Confirm Resolution Before Closing a Ticket: Customer Service Training 101

March 11, 2019 @ 7:04 pm
by infowhsecsti
http://www.doncrawley.com Regardless of how we provide service, one of the most overlooked aspects of customer service is that of confirming problem resolution. It’s common for tech support staff to provide solutions, but not to confirm resolution. Still, one of the most common complaints from end users and other customers is that we close service tickets without confirming that the problem is resolved. Customers get frustrated and find sub-standard workarounds on their own instead of letting us know that the problem wasn’t resolved. Worse, they become our detractors behind our backs in hall conferences and break rooms, complaining about us and […]

Listening Skills Customer Service Training Program

March 11, 2019 @ 11:09 am
by infowhsecsti
https://www.serviceskills.com/about – Free Demo Code! Test drive America’s Premier Soft-Skills Training ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Over 150 skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative tracking…

Chinese Carriers, Ethiopian Airlines Halt Use of Boeing 737 MAX 8 Aircraft After Crash

March 11, 2019 @ 11:09 am
by infowhsecsti
Chinese Carriers, Ethiopian Airlines Halt Use of Boeing 737 MAX 8 Aircraft After Crash China’s aviation regulator on Monday grounded nearly 100 Boeing Co 737 MAX 8 aircraft operated by its airlines, more than a quarter of the global fleet of the jets, after a deadly crash of one of the planes in Ethiopia.