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The Customer Service Training Institute

Huawei Redefines Video Experience With 5G Live Networks

March 14, 2019 @ 7:05 pm
by infowhsecsti
Huawei Redefines Video Experience With 5G Live Networks Huawei kicked off this year’s Mobile World Congress with its Day0 Forum in Barcelona. With the theme of building a fully connected intelligent world, the forum included industry insights of the latest trends.

What makes customer service at Amazon, different?

March 14, 2019 @ 11:06 am
by infowhsecsti
Our Customer Service Associates are Customer Obsessed. They realize that every customer is unique and relentlessly want to do the right thing. Listen to a few of our associates speak about their role in helping our customers. Visit Amazon’s Day One Blog: https://blog.aboutamazon.com Find us on Twitter: https://twitter.com/amazonnews and Instagram: https://www.instagram.com/amazonstories/

British Lenders Launch Joint Branches After Closure Backlash

March 14, 2019 @ 11:06 am
by infowhsecsti
British Lenders Launch Joint Branches After Closure Backlash Three of Britain’s biggest banks have agreed to open jointly-owned branches offering basic services to businesses, following a public backlash to deep cuts to their own branch networks.

The Single Most Important Customer Service Skill for Help Desk (and other IT) Staffers

March 14, 2019 @ 7:07 am
by infowhsecsti
http://www.doncrawley.com What is the most important customer service skill for any IT staffer? In this IT customer service training tutorial video, author and speaker Don R. Crawley identifies the most important customer service skill and explains how it integrates with other skills to build a great technical career.

Boeing's Newest Plane Becomes Its Biggest Headache

March 14, 2019 @ 7:07 am
by infowhsecsti
Boeing’s Newest Plane Becomes Its Biggest Headache Boeing’s newest version of its best-selling airliner ever was supposed to boost its fortunes for years to come.

FAA Relents, Says It Grounded 737 Max Jets Based on New Data

March 14, 2019 @ 3:03 am
by infowhsecsti
FAA Relents, Says It Grounded 737 Max Jets Based on New Data As country after country grounded Boeing’s 737 Max jets after a deadly crash Sunday in Ethiopia, U.S. air safety regulators remained resolute in their refusal to do so — until Wednesday.

Bad Customer Service Rep

March 14, 2019 @ 3:03 am
by infowhsecsti
Watch a customer service representative in a call center being rude and poorly handing a call from a customer.

Answers to Your Questions About the Boeing 737 Max 8

March 13, 2019 @ 3:06 pm
by infowhsecsti
Answers to Your Questions About the Boeing 737 Max 8 After the Ethiopian Airlines crash on Sunday, we asked readers to send us their questions about the type of plane that was involved.

How to Handle a Really Angry Person: Customer Service Training 101

March 13, 2019 @ 7:04 am
by infowhsecsti
Sometimes, our customers or colleagues might get really angry. Here are some tips on dealing with someone who is really angry. Please note: If you feel that you’re in physical danger from the angry person, get to a safe place immediately. Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors. Most of Don’s material is created in response to questions […]

Customer Service Training Tip – Follow the Process

March 13, 2019 @ 3:03 am
by infowhsecsti
Customer Service Training Tip – Follow the Process When you’ve seen the same problem a hundred times and know the answer before the customer even finishes telling you about it, it’s key to not cut them off and jump to the conclusion. Follow the process! Make sure they feel heard. Make sure they buy-into the solution that solves the problem! Watch the video for a short story example of this between a Doctor and their patient. Thanks for watching! If you found this content helpful please take a second and like, share and comment. Also make sure to follow us […]