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The Customer Service Training Institute

How Leaves, Icicles and an Old Bridge Can Complicate Commutes

November 17, 2018 @ 3:04 am
by infowhsecsti
How Leaves, Icicles and an Old Bridge Can Complicate Commutes Every day, it seems, New Jersey Transit delivers bad news — trains are late, or worse, canceled. But the reasons can vary. An examination of the language — like “slippery rails” and “annulment” — and what those excuses actually mean.

5 Customer Experience Mistakes – Grant Rant #88

November 16, 2018 @ 3:04 am
by infowhsecsti
http://www.GrantCardone.com/ -5 Customer Experience Mistakes What Customers Hate – Why Customer Service Sucks – Sales Training Expert Grant Cardone discusses the top 5 phrases customers hate and how to improve customer service. Don’t allow your customer service to fall into the pits of negativity otherwise you’re losing time, money, and more customers. I strongly suggest you emulate and take my advice in order to better service your customers.

Today’s New York News: The M.T.A.’s New Approach to Customer Service

November 16, 2018 @ 3:04 am
by infowhsecsti
Today’s New York News: The M.T.A.’s New Approach to Customer Service Wednesday: Meet the Metropolitan Transportation Authority’s new station managers, and Climate Week NYC.

Soup Keeps the Hungry Beast Satisfied

November 16, 2018 @ 3:04 am
by infowhsecsti
Last week we meet two other couples, all long-time friends, for dinner at a local restaurant. We chatted, looked over the menu and placed our orders; none of us ordered an appetizer. We had plenty to talk about, as we had not seen each other for some time – news about families, vacations, and a little catching up on other friends (OK, it was gossip) who were not there. Then one of us remarked that it seemed like we were waiting a long time for our meals and we were starting to get hungry. A couple moments later, the server […]

For New Jersey Transit Commuters, a Bad Situation Is About to Get Worse

November 15, 2018 @ 3:04 am
by infowhsecsti
For New Jersey Transit Commuters, a Bad Situation Is About to Get Worse New Jersey Transit plans to cancel another 18 daily trains on five of its lines next month to meet the deadline to install an automatic braking system.

Ritz Carlton Customer Service Tips

November 15, 2018 @ 3:04 am
by infowhsecsti
Go to http://www.Hyken.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. This month I am once again talking about one of my favorite customer service companies. This company’s system is excellent, and their team is superbly trained. Employees recognize guests and call them by name. They pay attention to the details. Everything they do is just a little above the norm. Do you know which company I am referring to? If you guessed Ritz-Carlton, you would be right! So, let’s get to it – here are the top four lessons you can […]

Cebu Pacific Air: Great Service That Lingers in My Memory Forever

November 15, 2018 @ 3:04 am
by infowhsecsti
When we talk about the highest service mindset level of an organization, I can’t help but always recall how this unbelievable service has been rendered to me and my kid by the ground attendants and cabin crew of Cebu Pacific Air. Here’s the unforgettable story: I was an absent-minded passenger flying with my then, 9-year old son, on the verge of divorce with my ex-husband. A tumultuous point in my life, I had finally decided that my first-born who was with me on this trip, would stay with me for good, abroad. All the while my mind was afloat deciphering […]

How to Really Help Children Abroad

November 14, 2018 @ 3:04 am
by infowhsecsti
How to Really Help Children Abroad For Americans who volunteer to serve the poor in foreign orphanages, there are many better ways in which to do good than working directly with the children.

Boost Your Productivity With Customer Service Outsourcing

November 14, 2018 @ 3:04 am
by infowhsecsti
Outsourcing is getting more and more popular from year to year among small start-ups along with big enterprises. It looks like outsourcing is now the most recent business trend in national and global industry. Customer service outsourcing helps you free up your time to focus on border strategies. It allows companies improve their customer experience. It can let you use multiple marketing channels with ease. It can help your organisation benefit at various levels and is a great way to boost your productivity and profitability. Additionally, it can increase your return on investments (ROI) and give you a competitive advantage. […]

Killer Words of Customer Service

November 14, 2018 @ 3:04 am
by infowhsecsti
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…