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The Customer Service Training Institute

How to Handle a Customer Support Chat Session: Customer Service Training 101

December 13, 2018 @ 3:02 pm
by infowhsecsti
http://www.doncrawley.com You know how sometimes you’re receiving technical support in a chat session and the rep tries to make small talk at the start of the session? Maybe they ask how you’re doing or how your day is going. Is it just me, or does that make you crazy, too?

Customer Service training – Tips for delivering world class customer service

December 13, 2018 @ 7:03 am
by infowhsecsti
Lesson #10 http://www.epidemicnow.com/ At Epidemic we are on a mission to give ALL business owners the customer service training they need to be successful. This tenth course in the series will deliver expert tips for delivering world class customer service. Few companies realize the incredible importance of providing great customer service all the time. It will make or break your business. Even if you offer the best products at the lowest price, your unresponsive or incompetent handling of customer service can ruin you. Helpful keywords include customer service video, customer service training, listening, educational video, business training video, customer service […]

Brexit Britain's Financial Sector Faces 'Slow Puncture'

December 13, 2018 @ 7:03 am
by infowhsecsti
Brexit Britain’s Financial Sector Faces ‘Slow Puncture’ Life in London’s financial district will appear little changed when Britain leaves the European Union on March 29, defying predictions of an exodus of high-flyers to rival centres like Paris, Frankfurt and Dublin.

Customer Service Training Videos – Probing Questions

December 12, 2018 @ 7:05 am
by infowhsecsti
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…

Deadly Storms Sweep Through New York Region, Stranding Commuters

December 12, 2018 @ 7:05 am
by infowhsecsti
Deadly Storms Sweep Through New York Region, Stranding Commuters At least two people were killed by falling trees — one in the Hudson Valley, the other in Danbury, Conn. — as thunderstorms passed through the area on Tuesday.

Creating World-Class Customer Service — Training Video

December 12, 2018 @ 3:04 am
by infowhsecsti
Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. What do Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service. Watch excellent service in action and learn skills for listening and responding to customers. This video can be a motivational supplement to your existing customer service training as it provides examples of the basic […]

Fashion Revolution Has Begun, and Artificial Intelligence Is Having a Big Say

December 11, 2018 @ 11:04 pm
by infowhsecsti
Fashion Revolution Has Begun, and Artificial Intelligence Is Having a Big Say Humans are still the primary source of design, but machines are learning how to foresee trends.

Brexit Britain's Financial Sector Faces 'Slow Puncture'

December 11, 2018 @ 7:04 pm
by infowhsecsti
Brexit Britain’s Financial Sector Faces ‘Slow Puncture’ Life in London’s financial district will appear little changed when Britain leaves the European Union on March 29, defying predictions of an exodus of high-flyers to rival centres like Paris, Frankfurt and Dublin.

Customer Service Training Final Draft

December 11, 2018 @ 3:05 pm
by infowhsecsti
https://youtube.com/watch?v=zn-vjcVAM3M

Delta: On Long Flights, Leave Your Support Animal at Home

December 11, 2018 @ 7:04 am
by infowhsecsti
Delta: On Long Flights, Leave Your Support Animal at Home If you’re planning a flight longer than eight hours, Delta Air Lines says you can’t bring an emotional-support animal with you.