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The Customer Service Training Institute

The Latest: Capitol, Courts Close Due to Power Outage

July 19, 2019 @ 7:04 pm
by infowhsecsti
The Latest: Capitol, Courts Close Due to Power Outage The Latest on power station fires that left thousands without electricity on a hot day in Madison (all times local):

Shep Hyken Demo: Customer Service and Experience Keynote Speaker (Full Version)

July 19, 2019 @ 7:03 pm
by infowhsecsti
Motivate yourself and your organization in a matter of minutes with Shep Hyken’s high energy, keynote customer service trailer. https://hyken.com/ Shep is a customer service and experience expert and New York Times and Wall Street Journal best-selling author. He works with companies and organizations to help build loyal relationships with customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. He is also the creator of The […]

Sorry, You Won’t Be Hovering Over Paris Anytime Soon

July 19, 2019 @ 7:04 am
by infowhsecsti
Sorry, You Won’t Be Hovering Over Paris Anytime Soon Though the sky is ripe for disruption with jetpacks and flying cars, we are stuck on the ground partly because we want to be.

Customer Service Training or Service Education. What’s the difference By Ron Kaufman

July 19, 2019 @ 7:04 am
by infowhsecsti
http://www.UpYourService.com – http://www.RonKaufman.com Training requires clear instructions and delivers consistent service. Education builds a workforce that can think, decide and act in a variety of service situations. Ron Kaufman is the New York Times bestselling author of “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet”, and is the founder of UP! Your Service. This new culture assessment tool may be useful for you and your team: “Do You Have an Uplifting Service Culture?”. It’s available at no cost at http://www.UpYourService.com/assessment Visit http://www.UpliftingService.com to read more about Ron’s book and access free chapters, resources, […]

Top 10 Phrases to Avoid in Customer Service

July 19, 2019 @ 3:05 am
by infowhsecsti
“I’m sorry, that’s not my department.” This has happened to many, if not all of us. More on customer service training at https://www.thecustomerfocus.com You have a problem. You call the phone number listed on the company’s website. You wait on hold for what seems much longer than the ten minutes they said you would be holding. You finally get to a customer service rep. You tell your story and the customer service rep responds, “I’m sorry, that’s not my department.” Then you’re transferred to someone else and the “game” of holding and telling your story starts all over again. This […]

Facing Trump's Tariffs, Some Companies Move, Change or Wait

July 18, 2019 @ 7:05 pm
by infowhsecsti
Facing Trump’s Tariffs, Some Companies Move, Change or Wait Some are moving factories out of China. Others are strategically redesigning products. Some are seeking loopholes in trade law or even mislabeling where their goods originate — all with the goal of evading President Donald Trump’s sweeping tariffs…

Best Customer Service Lessons – The Customer Experience

July 18, 2019 @ 7:05 pm
by infowhsecsti
The Customer Experience – How To Wow Every Single Customer Every Single Day has been called the best customer service lesson they ever received by many of those who attended the Undeniable Advantage LIVE video webcast of this event. Do you want to learn how to “wow” every single customer every single time? This Undeniable Advantage Live Video Webcast teaches you and your team everything you need to know to provide your customers with the kind of experience that will keep them coming back. It’s not about the average “reactive customer service” that most companies provide – they solve issues […]

Receptionist Training: How to be the Best Receptionist Ever!

July 18, 2019 @ 11:04 am
by infowhsecsti
Want to be the best receptionist of all time? If you’ve got 10 minutes, let Steve Stauning teach you how to become the Best Receptionist Ever in this Short & Sweet Video Lesson: Receptionist Training. #ReceptionistTraining, #CustomerService, #CustomerExperience

Boeing Scrambles to Contain Fallout From Deadly Ethiopia Crash

July 18, 2019 @ 7:06 am
by infowhsecsti
Boeing Scrambles to Contain Fallout From Deadly Ethiopia Crash At least 20 airlines, primarily in China and Indonesia, grounded the 737 Max 8 plane, and similarities to a recent crash provoked concern among carriers, pilots, flight attendants and passengers.

Customer Service Excellence Training

July 18, 2019 @ 7:04 am
by infowhsecsti
https://youtube.com/watch?v=DC-V1VswKEc