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The Customer Service Training Institute

Phone Training and Customer Service Training

April 23, 2019 @ 3:03 am
by infowhsecsti
Phone Training and Customer Service Training by ProEdge Skills, Inc. and Mary Sandro. ProEdge Skills delivers customer service training that helps organizations maximize the customer experience, employee morale, and bottom line results. Training to improve phone, email, and in-person communication. Visit www.ProEdgeSkills.com for more information and videos.

More Benches, Special Goggles: Taking Steps to Assist Older Travelers

April 22, 2019 @ 11:11 pm
by infowhsecsti
More Benches, Special Goggles: Taking Steps to Assist Older Travelers The number of people 60 and over is growing. So airports and hotels are beginning to look at design changes to help them.

Customer Service training – The Biggest customer service mistakes and how to avoid them

April 22, 2019 @ 11:11 pm
by infowhsecsti
Lesson #7 http://www.epidemicnow.com/ At Epidemic we are on a mission to give ALL business owners the customer service training they need to be successful. This seventh course in the series will identify the biggest customer service mistakes and how to avoid them. Few companies realize the incredible importance of providing great customer service all the time. It will make or break your business. Even if you offer the best products at the lowest price, your unresponsive or incompetent handling of customer service can ruin you. Helpful keywords include customer service video, customer service training, listening, educational video, business training video, […]

Customer Service Training Week 1

April 22, 2019 @ 7:22 pm
by infowhsecsti
https://youtube.com/watch?v=XWH4NLP7-GA

Bunzl Quarterly Revenue Growth Slows on North America Weakness

April 22, 2019 @ 7:05 am
by infowhsecsti
Bunzl Quarterly Revenue Growth Slows on North America Weakness Business supplies distributor Bunzl said on Wednesday first-quarter growth had slowed as grocery and retail business in its biggest market North America remained sluggish, and posted a small rise in group revenue.

Customer Service Training Video | DuPont Sustainable Solutions

April 22, 2019 @ 7:04 am
by infowhsecsti
Preview the full “Who Cares?” customer service training program here: http://ecom.training.dupont.com/CUS042-DVD-ENG(CoastalU)/HR/en-US/ProductDetails_us/Who-training.aspx?cid=ytb.cus042 Our “Who Cares?” customer service training program covers four simple, yet critical cornerstones of excellent customer service to help improve your service system and create a lasting competitive advantage. Show your customers that you care! – Greet the customer – Respect the customer – Listen to the customer – Really help the customer Available as an online training course, DVD and streaming video. ———————————————————————————–…

How to Change Perceptions of Your IT Department: Customer Service Training

April 21, 2019 @ 3:03 pm
by infowhsecsti
http://www.doncrawley.com Learn how to change perceptions of your IT department in this customer service training tutorial video. Author and speaker Don R. Crawley explains how perceptions are reality for end users and customers, then shows techniques you can use to alter perceptions.

5 Tips and Tricks – Customer Service Training

April 21, 2019 @ 11:03 am
by infowhsecsti
Having over a decade of experience in customer service and providing world-class service, I’m giving you, my Five Tips and Tricks for Customer Service Training! Please enjoy the video and feel free to comment below with your tricks. If you want to suggest a topic for an upcoming video, please leave a comment on the video. About the Guru: I have built teams focused on service, safety, and exceeding service standards in hotels of all caliber. Now, my specialty is partnering with clients and addressing their specific service needs. If you want a free consultation to discuss your specific challenges, […]

7 Ways to Become More Compassionate: Customer Service Training 101

April 21, 2019 @ 3:04 am
by infowhsecsti
http://www.doncrawley.com Learn seven ways to become more compassionate in this brief customer service tutorial by author/speaker Don R. Crawley. In this customer service training video, you’ll learn the importance of making compassion a daily practice, of slowing down to become more aware, and the power of forgiveness.

How to Handle the Irate Customer Training Program

April 20, 2019 @ 11:11 pm
by infowhsecsti
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…