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The Customer Service Training Institute

Explainer: Unravelling the Boeing 737 MAX Lion Air Crash

November 26, 2018 @ 11:09 am
by infowhsecsti
Explainer: Unravelling the Boeing 737 MAX Lion Air Crash The crash of a Boeing Co 737 MAX jet in Indonesia on Oct. 29 has raised questions on whether the manufacturer shared enough information with regulators, airlines and pilots about the systems on the latest version of its popular narrow-body plane.

Adecco Chief Calls for Life-Long Learning to Dodge Jobs 'Time Bomb'

November 26, 2018 @ 3:30 am
by infowhsecsti
Adecco Chief Calls for Life-Long Learning to Dodge Jobs ‘Time Bomb’ Companies should set up portable accounts to pay for life-long learning to help workers upgrade their skills and remain employable as robots take over more jobs, Adecco Group Chief Executive Alain Dehaze said.

100 Years After New York’s Deadliest Subway Crash

November 25, 2018 @ 11:30 pm
by infowhsecsti
100 Years After New York’s Deadliest Subway Crash An estimated 100 people died in the Malbone Street Brooklyn Rapid Transit disaster. Here’s how the tragedy changed public transportation in America.

Blockbuster Video Customer Service Training

November 25, 2018 @ 7:14 pm
by infowhsecsti
An Internal Blockbuster Video Training Video for USA employees, filmed in Dallas. No Copyright Infringement is intended, these videos are purely for preservation of the old VHS Cassettes that will soon be long lost & forgotten.

UK Plc Prepares for Messy Brexit as Clock Ticks Down

November 25, 2018 @ 3:11 pm
by infowhsecsti
UK Plc Prepares for Messy Brexit as Clock Ticks Down British companies selling everything from washing machines to flights, food and mortgages plan to spend tens of millions of pounds in case the political brinkmanship gripping the country leads to a disorderly Brexit.

Customer Service Training Video: Tips for changing how the customer sees and remembers you

November 25, 2018 @ 11:13 am
by infowhsecsti
Dam’s latest video: Responding To Offensive Remarks At Work: https://goo.gl/eupSWZ –~– https://goo.gl/KHS6fQ *There’s still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE “BEST OF” DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Website and FREE communication videos and audios http://www.danoconnortraining.com In this video on EXEMPLARY CUSTOMER SERVICE: USING WORDS THAT YOU WANT PEOPLE TO ASSOCIATE WITH YOU, world-renowned customer service trainer Dan O’Connor shows you how to “plant” words in the minds of your customers so they associate those words with you, your organization, and the type of service that you render. This professional…

Infosys Built Its Global Machine With Indian Workers. Can It Adjust to Trump’s ‘Hire American’?

November 25, 2018 @ 7:03 am
by infowhsecsti
Infosys Built Its Global Machine With Indian Workers. Can It Adjust to Trump’s ‘Hire American’? Doing significantly more work in the United States, as the company is being pressured to do, would require an overhaul of its business model and corporate culture.

CORPORATE VIDEO- Dealing with an Angry Customer Training

November 25, 2018 @ 3:06 am
by infowhsecsti
For more CORPORATE VIDEO scenarios please SUBSCRIBE to our channel and check out the Corporate Video playlists. For Corporate Video enquiries email: jmcfilmco@gmail.com

Customer Service Basics Making Your Customer Say Wow

November 24, 2018 @ 7:30 pm
by infowhsecsti
https://youtube.com/watch?v=u9-bFB_gY-g

Snow Causes Commuter Chaos at Port Authority, Penn Station and on New Jersey Roadways

November 24, 2018 @ 3:11 pm
by infowhsecsti
Snow Causes Commuter Chaos at Port Authority, Penn Station and on New Jersey Roadways The New York metropolitan area was unprepared to deal with a predicted snowfall on Thursday.