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The Customer Service Training Institute

Cebu Pacific Air: Great Service That Lingers in My Memory Forever

November 15, 2018 @ 3:04 am
by infowhsecsti
When we talk about the highest service mindset level of an organization, I can’t help but always recall how this unbelievable service has been rendered to me and my kid by the ground attendants and cabin crew of Cebu Pacific Air. Here’s the unforgettable story: I was an absent-minded passenger flying with my then, 9-year old son, on the verge of divorce with my ex-husband. A tumultuous point in my life, I had finally decided that my first-born who was with me on this trip, would stay with me for good, abroad. All the while my mind was afloat deciphering […]

How to Really Help Children Abroad

November 14, 2018 @ 3:04 am
by infowhsecsti
How to Really Help Children Abroad For Americans who volunteer to serve the poor in foreign orphanages, there are many better ways in which to do good than working directly with the children.

Boost Your Productivity With Customer Service Outsourcing

November 14, 2018 @ 3:04 am
by infowhsecsti
Outsourcing is getting more and more popular from year to year among small start-ups along with big enterprises. It looks like outsourcing is now the most recent business trend in national and global industry. Customer service outsourcing helps you free up your time to focus on border strategies. It allows companies improve their customer experience. It can let you use multiple marketing channels with ease. It can help your organisation benefit at various levels and is a great way to boost your productivity and profitability. Additionally, it can increase your return on investments (ROI) and give you a competitive advantage. […]

Killer Words of Customer Service

November 14, 2018 @ 3:04 am
by infowhsecsti
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…

15 STEPS TO GREAT CUSTOMER SERVICE

November 13, 2018 @ 3:05 am
by infowhsecsti
Follow these 15 quick and easy steps to provide great customer service at work. — Created using PowToon — Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon’s animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or […]

100 Years After New York’s Deadliest Subway Crash

November 13, 2018 @ 3:05 am
by infowhsecsti
100 Years After New York’s Deadliest Subway Crash An estimated 100 people died in the Malbone Street Brooklyn Rapid Transit disaster. Here’s how the tragedy changed public transportation in America.

The Importance of Custom Phone Numbers to Your Business

November 13, 2018 @ 3:05 am
by infowhsecsti
Many businesses, both big and small, are increasingly employing the use of custom phone numbers. That is because of the many potential benefits of custom telephone numbers. When ordering telephone services as a business, many mobile service providers and network operators often give their customers the option of selecting custom phone numbers. Custom phone numbers are toll-free or local mobile numbers that are very easy to recall and are used for marketing purposes. When you have requested for custom telephone numbers, their availability to you will often depend on a number of factors. One factor is that the requested custom […]

Customer Service Training: Conflict Resolution

November 12, 2018 @ 3:04 am
by infowhsecsti
https://youtube.com/watch?v=4nDQ-hWASIc

Amazon’s Plan to Reach 500 Million Indians: Speak Their Language

November 12, 2018 @ 3:04 am
by infowhsecsti
Amazon’s Plan to Reach 500 Million Indians: Speak Their Language As the online retailer looked at India, its top new market, it realized it needed to reach beyond the relatively small, urban English-speaking population.

Quality Is Not Just About Finding Mistakes and Correcting Them

November 12, 2018 @ 3:04 am
by infowhsecsti
As lot of people say, believe and have a perception that Quality is about finding faults and pin pointing issues repeatedly. However, my view is completely different from others on this subject. This is due to the recent exposure that I have received fortunately on account of working with Quality team which has helped me immensely in understanding the micro dynamics of this function and clearing these kind of misconceptions. In fact, to summarize, quality is not about correcting numerous mistakes and criticizing teams or people for not doing the things correctly. Quality is thus a vast function that plays […]