www.greenrockconnect.com A quick game to help you and your staff gain perspective on what it is your customers expect and would appreciate from you.
Lesson #6 http://www.epidemicnow.com/ At Epidemic we are on a mission to give ALL business owners the customer service training they need to be successful. This sixth course in the series will teach you the proper mindset of the customer service expert. Few companies realize the incredible importance of providing great customer service all the time. It will make or break your business. Even if you offer the best products at the lowest price, your unresponsive or incompetent handling of customer service can ruin you. Helpful keywords include customer service video, customer service training, listening, educational video, business training video, customer […]
I often hear people complaining about their CRM software. Most of them claim that it fails to help them interact with their customers. I was always sceptical about what they said, solely because I have seen people turning the tides of their business using a CRM system. I did a bit of research and it didn’t take me much time to discover why some people were unhappy with their CRM software. The systems they opted for were not capable enough to gratify customer requirements. But it would be criminal to blame it on the software. Without a second thought I’d […]
Amazon’s Plan to Reach 500 Million Indians: Speak Their Language As the online retailer looked at India, its top new market, it realized it needed to reach beyond the relatively small, urban English-speaking population.
What do we mean when we talk about customer experience in IT at WCM? Watch this quick video for an insight into the C3X initiative, and learn more about the upcoming Ritz-Carlton Customer Experience training for IT staff and leadership.
Have you ever walked into a store and the music blaring through the speakers was so bad you turned around and walked out? Twice, in recent months, I had my blood pressure taken at a lab inside my doctor’s office. I mentioned that the numbers were probably high due to the annoying hard rock music blaring from the tinny-sounding radio. She laughed and said she doesn’t even hear it anymore. I mentioned spa-like music might make patients relax, especially the elderly patients waiting in the next room. The next time I went in, the same horrible sounds were coming from […]
The Future of Retail Is Anything but People vs. Machines How Walmart is pairing humans and automation to reshape its workforce and reinvent customer care.
Make sure you know the correct customer service policies and procedures with expert training tips in this free online customer service training video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field. Filmmaker: Reel Media LLC
Has this happened to you lately? You call a company you want to purchase something from or want to get some information from. It rings. It is answered. The voice on the other end speaks with the same level of clarity and excitement last heard at the drive-up window of a fast food restaurant… “thanksforcallingxyzcompanythisisgeorgehowcanIbeofservicetoday?” Or maybe the name of the company you called has been mysteriously shortened. You thought you were calling Acme Widgets, Inc. but they answer “AWI” or even worse: “Widgets”? Or, maybe the person answering the phone just bit into a crisp, crunchy apple? Or, you […]
Explainer: Unraveling the Boeing 737 MAX Lion Air Crash The crash of a Boeing Co 737 MAX jet in Indonesia on Oct. 29 has raised questions on whether the manufacturer shared enough information with regulators, airlines and pilots about the systems on the latest version of its popular narrow-body plane.