http://www.doncrawley.com Troubleshooting is one of the most important parts of an IT career. In fact, the ability to troubleshoot effectively is a very important life skill. In this customer service training video, IT author and speaker Don R. Crawley explains a four-step troubleshooting model that can be used in finding and solving problems in computers, networks, mechanical devices, and even human relationships.
Waffle House Apologizes for Handcuffing Black Customers in Bill Dispute After a police encounter at one of its restaurants in Florida was caught on video, the chain said it planned to retrain employees in customer service.
We’re Stuck! A Not-So-Festive Look at an Enduring Travel Tradition The annual purgatory we endure for family and friends.
Go to http://www.Hyken.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. When was the last time you called your business? I recently spoke at a conference. After the speech, the client gave me a gift: the list of everyone in the audience with their contact information. She suggested I pick up the phone and let everyone know they should hire me to speak at their next meeting. (Now, that’s a nice gift!) So, a week later our team picked up the phones and started “smiling and dialing.” We connected with a good […]
Heavy Early Snow Smacks the Southeast, Knocking Out Power and Snarling Travel Virginia and North Carolina declared states of emergency as thousands of customers lost electricity. Many people heeded warnings to stay off slick roads, but there were still hundreds of accidents.
Common Sense Isn’t common Practice. A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The “it” is a “WAYMISH” and 2 out of 3 times, it results in the permanent loss of a customer. WAYMISH is an acronym for: Why Are You Making It So Hard…for me to give you my money? It represents all the slights and indifferences made by employees and organizations that lead customers to believe that you don’t really want their business. Things […]
Exclusive: Boeing Eyes Lion Air Crash Software Upgrade in 6-8 Weeks Boeing Co is weighing plans to launch a software upgrade for its 737 MAX in six to eight weeks that would help address a scenario faced by the Lion Air crew during last month’s deadly crash in Indonesia, two people briefed on the matter said on Th…
Exclusive: Dutch Hospitals to Drop U.S. Body Brokers, Cite Ethical Concerns By Anthony Deutsch and John Shiffman
A Nintendo training video from 1991 teaching retail workers how to handle customers with defective Nintendo products.
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…