This virtual class recording discusses the use of positive statements in dealing with customers– even if you have to convey something negative. Take the quiz here: https://bit.ly/2ZNcgd5 Get the certificate 3 days after completing the quiz.
This video provides crucial details about the steps you should take to keep your establishment in compliance and up-to-date with the proper training. Get your food safety training from an expert and avoid getting your food establishment closed when the health inspector shows up… https://www.drvinstitute.com. I am Dario Vasquez from DRV Institute of Management. Welcome to my channel where I post videos relevant to present and future business owners about entrepreneurship, restaurant marketing, restaurant management, entrepreneurship, ServSafe Certification for Food service Managers and Owners, food safety and much more. 👇 SUBSCRIBE TO DRV YOUTUBE CHANNEL NOW 👇 https://www.youtube.com/channel/UC8PtVzyaK3pDD66q45dpIFA?sub_confirmation=1 If you […]
Freshchat is a customer messaging software that helps companies engage customers via chat on their website, in their mobile app, and on social messaging channels like WhatsApp. It can help companies convert website visitors into shoppers, keep customers engaged with notifications and offers, and deliver quick and effective customer service to improve CSAT scores and repeat purchases.
How do you diagnose and fix obstacles to delivering customer amazement? Watch more customer service tips on ShepTV! (http://www.ShepTV.com) What gets in the way of creating a great customer service experience for you and/or your organization? Is it a process that is clunky, inconvenient and difficult for the customer? Is it people who aren’t properly trained or don’t have the right people skills? It’s easy to ask yourself these questions and self-diagnose your organization, but have you ever asked your people? That’s exactly what my friend and client, Diane K-Nowski, did. Diane is president and regional general manager at Univision. […]
Published on Mar 14 2015 Customer Service Training Video! Learn Great Customer Service at http://thetonyjohnson.com/ In this video I am going to help you DREAM. That’s right, dream! The best leaders are also the best dreamers. Take the time to dream and innovate everyday for the good your Customers and your Business. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy […]
This video shows portions of the online training program “Customer Service Excellence.” For additional information, visit http://www.businesstrainingworks.com/Course-Directories/Customer-Service-Training-Courses-Directory.html.
Staying on top of and keeping track of all your calls is essential to business productivity and customer service. With pascom, tracking all your calls is easy no matter whether they are direct on your office number or via queues that you are a member of. In this HowTo tutorial, we demonstrate how to use the pascom client to: ► Understand the pascom call history, icons and functions ► Filter and search call histories according to needs ► Access and filter individual queue call histories Useful links: pascom Desktop Client User Guide https://www.pascom.net/doc/en/client-desktop-userguide/call-history pascom Mobile App Guide https://www.pascom.net/doc/en/client-mobile-userguide/call-history ► pascom […]
Brightway is hiring Customer Service Representatives to start in its new hire training classes slated for October and November.