NC Firm Fires Worker Over Invoice for ‘Poka Honas’ A Valvoline Instant Oil Change center in North Carolina has fired a worker over an invoice that called a customer “poka honas,” an apparent reference to Pocahontas.
Emotion A.I.: Can A.I. Empathize with You? The development of deep neural networks, which are advanced forms of machine learning, is helping A.I. to identify and react to the signals of human emotion.
Make sure customers are always happy and satisfied with expert training tips in this free online customer service training video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field. Filmmaker: Reel Media LLC
As Housing Market Wavers, Brokers Strategize to Get Buyers The persistently slow housing market has Debra Goodwin creating cooking videos to try to sell a house. Glenn Phillips finds himself explaining to sellers the reasons why they might have to take a loss on their homes.
Learn 8 simple, yet powerful techniques you can use right away to show people that you care. Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors. Most of Don’s material is created in response to questions and comments he receives from clients, meeting planners, audience members, and Compassionate Geek community members. So, he invites you to SUBSCRIBE and ask any […]
Carrefour Goes for Fast Home Delivery With Glovo Deal Carrefour has teamed up with Spanish start-up Glovo to provide a fast home delivery service as the French supermarket group looks to deal with growing competition from the likes of Amazon as well as domestic rivals.
“Front Desk First Impressions” Home The 25 greatest unprofessional Front Desk sins committed by hotel Front Desk associate (as compiled from a survey of front office managers). A scenario out of our award winning Front Desk First Impressions video.
Domino’s 2Q Sales Fall Short as Rival Delivery Services Bite Domino’s Pizza said aggressive discounting by third-party delivery services like DoorDash is hurting its U.S. sales — and shows no sign of letting up.