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The Customer Service Training Institute

Dental Medical Practice Customer Service Training – Micro-Goal #1 Compliment Your Colleagues

July 6, 2020 @ 3:04 am
by infowhsecsti
Dental Medical Practice Customer Service Training to BUILD your practice. Conor Cunneen – IrishmanSpeaks http://irishmanspeaks.com/ is a motivational speaker for dental and medical practices. This teamwork speaker dental medical practice provides Substance with Humor to Improve People, Performance and Productivity with a smile. This lyrical Chicago based Irishman has a mission in life to leave his audience with a smile on the face, a spring in the step AND AND AND memorable takeaways to create a better patient and employee experience. Rave reviews for this humorous motivational dental medical practice speaker include: “In my close to thirty years of association […]

Customer Service Training (copy)

July 5, 2020 @ 11:03 pm
by infowhsecsti
Made with http://biteable.com

Customer Service Training Clip

July 5, 2020 @ 7:03 pm
by infowhsecsti
Customer Service Training 2015

Customer Service Activities to engage your team

July 5, 2020 @ 3:07 pm
by infowhsecsti
Employee engagement is a key contributor to customer experience and customer service. It takes more than simply coaching or training your team in customer service skills. A happy and motivated team can be a key differentiator. A happy team leads to happy customers. A recent Gallop survey identified that 63% of employees worldwide are not engaged in their work. Imagine what impact that can have on customers and your customers’ experience and customer service. Here are 28 activities to engage, enthuse and excite your team in customer service. www.naturallyloyal.com/28 Forget about customer service training until you have an engaged team. […]

A real-life customer service training film

July 5, 2020 @ 7:05 am
by infowhsecsti
This was a refreshing approach to the ‘tick box’ standard training programme and resulted in long-term behavioural change. Many training films show the ‘ideal’ customer scenario so the audience doesn’t learn anything – apart from try to copy what they’ve just seen. We took a different approach by creating scenarios which were more true to everyday life. In this case the salesman is dealing with a potential customer who is often referred to a ‘tyre kicker’ in the trade. In other words, someone who could take up a lot of the salesman’s time and then buy elsewhere. In this situations […]

Customer Service Training: The Power Of Word Of Mouth

July 4, 2020 @ 7:03 pm
by infowhsecsti
The power of word of mouth is an under discussed topic. In this video I discuss its influence on your business. Enjoy! Please comment.

SCNL Customer Service App (Assamese)

July 4, 2020 @ 3:03 pm
by infowhsecsti
The objective of this Training video (Assamesse) is to guide SCNL branch staff in using Customer Self Service App, thereby enabling them to train our customer in using the app.

Business Friendly Customer Service | Training Course

July 4, 2020 @ 11:09 am
by infowhsecsti
http://www.mastery.com/products/coursecatalog/info?courseid=tdocbfcs_vod Businesses lose millions of dollars every year because of poor customer service. The Telephone Doctor presents this Video On Demand training and explains how to provide personal, caring and friendly customer service in a businesslike, friendly manner. Viewers learn the importance of keeping a smile in your voice and maintaining a high energy level when handling telephone calls all day long. The video shows scenarios for problem solving and displaying empathy in difficult or unpleasant situations. The training emphasizes how to avoid “emotional leakage” by regaining your professional composure, shifting gears emotionally, taking a deep breath, smiling and then […]

Business Process Reengineering Dubai UAE, Sales Customer Service Training UAE

July 4, 2020 @ 3:04 am
by infowhsecsti
Marketways Arabia organizes specialized training seminars in Dubai, UAE focusing on Business Process Reengineering and Sales Customer Service. Improve marketing and sales results with our training seminars of Sales Customer Service and Business Process Reengineering. visit us at http://www.marketwaysarabia.com

Customer Service Training

July 3, 2020 @ 11:07 am
by infowhsecsti