Home /

Article

The Customer Service Training Institute

How to Troubleshoot Nearly Anything: Customer Service Training Videos

December 11, 2018 @ 7:04 am
by infowhsecsti
http://www.doncrawley.com Troubleshooting is one of the most important parts of an IT career. In fact, the ability to troubleshoot effectively is a very important life skill. In this customer service training video, IT author and speaker Don R. Crawley explains a four-step troubleshooting model that can be used in finding and solving problems in computers, networks, mechanical devices, and even human relationships.

Waffle House Apologizes for Handcuffing Black Customers in Bill Dispute

December 11, 2018 @ 3:04 am
by infowhsecsti
Waffle House Apologizes for Handcuffing Black Customers in Bill Dispute After a police encounter at one of its restaurants in Florida was caught on video, the chain said it planned to retrain employees in customer service.

We’re Stuck! A Not-So-Festive Look at an Enduring Travel Tradition

December 10, 2018 @ 7:05 pm
by infowhsecsti
We’re Stuck! A Not-So-Festive Look at an Enduring Travel Tradition The annual purgatory we endure for family and friends.

Customer Service Training: How to Answer the Phone Correctly

December 10, 2018 @ 7:04 am
by infowhsecsti
Go to http://www.Hyken.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. When was the last time you called your business? I recently spoke at a conference. After the speech, the client gave me a gift: the list of everyone in the audience with their contact information. She suggested I pick up the phone and let everyone know they should hire me to speak at their next meeting. (Now, that’s a nice gift!) So, a week later our team picked up the phones and started “smiling and dialing.” We connected with a good […]

Heavy Early Snow Smacks the Southeast, Knocking Out Power and Snarling Travel

December 10, 2018 @ 7:04 am
by infowhsecsti
Heavy Early Snow Smacks the Southeast, Knocking Out Power and Snarling Travel Virginia and North Carolina declared states of emergency as thousands of customers lost electricity. Many people heeded warnings to stay off slick roads, but there were still hundreds of accidents.

Customer Service Training Video – WAYMISH

December 9, 2018 @ 11:04 am
by infowhsecsti
Common Sense Isn’t common Practice. A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The “it” is a “WAYMISH” and 2 out of 3 times, it results in the permanent loss of a customer. WAYMISH is an acronym for: Why Are You Making It So Hard…for me to give you my money? It represents all the slights and indifferences made by employees and organizations that lead customers to believe that you don’t really want their business. Things […]

Exclusive: Boeing Eyes Lion Air Crash Software Upgrade in 6-8 Weeks

December 9, 2018 @ 11:04 am
by infowhsecsti
Exclusive: Boeing Eyes Lion Air Crash Software Upgrade in 6-8 Weeks Boeing Co is weighing plans to launch a software upgrade for its 737 MAX in six to eight weeks that would help address a scenario faced by the Lion Air crew during last month’s deadly crash in Indonesia, two people briefed on the matter said on Th…

Exclusive: Dutch Hospitals to Drop U.S. Body Brokers, Cite Ethical Concerns

December 9, 2018 @ 3:04 am
by infowhsecsti
Exclusive: Dutch Hospitals to Drop U.S. Body Brokers, Cite Ethical Concerns By Anthony Deutsch and John Shiffman

Nintendo Training 1991

December 9, 2018 @ 3:04 am
by infowhsecsti
A Nintendo training video from 1991 teaching retail workers how to handle customers with defective Nintendo products.

Essential Telephone Skills Customer Service Training Program

December 8, 2018 @ 7:04 pm
by infowhsecsti
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…