When you’re on the phone, you always have an audience… of at least one. And more often than not, you are also performing for everyone who can see you or hear you. The telephone is the most important communication tool in the office and yet all too often, it’s not given the respect that it deserves. New employees are often thrown into answering the phone without the information and experience they need. For experienced employees, the familiarity of the phone can often make it easy to become complacent and good habits become forgotten. Home
In Luxury, What’s Next? Speakers at The New York Times International Luxury Conference were asked about the challenges facing the sector. Here’s what they said.
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…
In this demonstration, we’ll show you how Workstar’s innovative training modules create a real-world experience that gives your employees a chance to hone their skills on your company’s best methods of success, while being measured on meaningful metrics that impact your business. A best practice scenario is the perfect way to teach new skills in an applied and exploratory way.
Indonesia Protests Saudi Arabia’s Execution of Maid The government said it was not notified before the execution of Tuti Tursilawati, the fourth Indonesian put to death in Saudi Arabia since 2015.
Whilst it may be tempting to argue with a rude customer that isn’t going to get the best result. In this module we help you learn how to explain your stance, hold your ground and professionally handle rude customers without loosing your cool. www.canity.com/training-library/dealing-with-rude-customers
How Sears Helped Oppose Jim Crow For black Southerners in 1900, shopping locally meant enduring indignities and implicit threats. Enter the catalog.
Can Artificial Intelligence Eliminate Your Bad Hair Days? That’s the premise behind one of the hottest developments in the beauty business: customizable hair care.
http://www.doncrawley.com In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.
This video was created for the RPTA 221 class at California Polytechnic State University. Our group is the Four Seasons and this video will be used to train future employees on customer service and how to provide the best possible experience to our customers.