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The Customer Service Training Institute

Thomson Airways Customer Service Training Video

October 11, 2019 @ 7:05 am
by infowhsecsti
A more modern look at customer service within the travel & tourism industry. This video looks at both angles – the customer and the person giving the service.

Strong Smartphone Sales Raise Hopes of Samsung Turnaround

October 11, 2019 @ 7:05 am
by infowhsecsti
Strong Smartphone Sales Raise Hopes of Samsung Turnaround Strong sales of Samsung Electronics’ Galaxy Note 10 smartphone series are limiting forecast profit falls at the South Korean tech giant, raising hopes it is getting back on a growth track after years of moribund sales.

Customer Service Training | Activ8 Daily 082 | John Fosco

October 11, 2019 @ 3:07 am
by infowhsecsti
For More Info on Activ8Media: http://www.activ8media.com/ Listen to Business and Biceps Podcast: https://soundcloud.com/activ8radio Instagram: https://www.instagram.com/activ8media/ Twitter: https://twitter.com/activ8_media Facebook: https://www.facebook.com/activ8media.1/ In this episode of Activ8 Daily John Fosco talks about the importance of customer service in every business! He talks about how important it is to provide customer service each and every time someone spends their money on one of your products! We live in a world where everything is competitive, and customer service is one of the most basic ways to get an edge! SUBSCRIBE NOW!

California Power Outage: What Happens When the Lights Go Out

October 11, 2019 @ 3:06 am
by infowhsecsti
California Power Outage: What Happens When the Lights Go Out Power to hundreds of thousands of homes and businesses went out early Wednesday, affecting millions of people in California.

The Latest: Firefighters Contain Southern California Blaze

October 10, 2019 @ 11:05 pm
by infowhsecsti
The Latest: Firefighters Contain Southern California Blaze The Latest on power outages in California (all times local):

Customer Service Training Success Story: Shenny

October 10, 2019 @ 11:03 pm
by infowhsecsti
Shenny talks about her experience attending the Red Carpet Customer Service Train-the-Trainer program in Asheville, North Carolina! Did you like this video? Be sure to comment below and SUBSCRIBE to our channel. Red-Carpet Learning Systems, Inc. is a team of customer service experts who help leaders engage their teams to deliver an extraordinary customer experience. Founder and CEO Donna Cutting is a customer service speaker and the author of: 501 Ways to Roll Out the Red Carpet for Your Customers. The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service. Visit http://www.redcarpetlearning.com to download your free copy of our […]

How to Deal with an Angry Customer or End-User: Customer Service Training 101

October 10, 2019 @ 3:06 pm
by infowhsecsti
http://www.doncrawley.com Learn 3 quick tips to help you diffuse anger, maintain calm, and manage an emotionally-charged confrontation. In this customer service tutorial, IT author/speaker Don R. Crawley shares three ways to deal with an angry customer or end-user. Dealing with difficult people is a fact of life, especially for customer service reps or IT help desk staff members. In this customer service training video, you’ll learn three ways to help manage the situation to produce a positive outcome for yourself, your customer or end-user, and your organization.

Halliburton Cutting 650 Jobs in U.S. as Oilfield Business Slows

October 10, 2019 @ 3:06 pm
by infowhsecsti
Halliburton Cutting 650 Jobs in U.S. as Oilfield Business Slows U.S. oilfield services firm Halliburton on Wednesday said it was cutting 650 jobs across Colorado, Wyoming, New Mexico and North Dakota amid slowing oil and gas activity.

Power Cut to Millions as California Faces Heightened Wildfire Risks

October 10, 2019 @ 11:05 am
by infowhsecsti
Power Cut to Millions as California Faces Heightened Wildfire Risks Electricity was shut off to nearly 750,000 California homes and workplaces on Wednesday as Pacific Gas and Electric Co (PG&E) imposed a string of planned power outages of unprecedented scale to reduce wildfire risks posed by extremely windy, dry w…

Why Your Customers Probably Hate You: Avoid the Customer-Free Zone

October 10, 2019 @ 11:03 am
by infowhsecsti
Why do some of your customers hate you, and how can you fix it? If you enjoyed this you’ll love my book, Amaze Every Customer Every Time, find it here: https://hyken.com/online-store/amaze-every-customer/ There’s often a disconnect between organization leaders and customers. Leaders live in a customer-free zone where they don’t interact with customers on a daily basis and therefore don’t know what customers most desire. I had the great opportunity to interview John Brandt, the author of the new book, Nincompoopery: Why Your Customers Hate You—and How to Fix It. I love the title of that book and its content, including […]