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The Customer Service Training Institute

The Latest: PG&E Cuts Power in San Francisco Bay Area

October 10, 2019 @ 7:05 am
by infowhsecsti
The Latest: PG&E Cuts Power in San Francisco Bay Area The Latest on power outages in California (all times local):

How to Handle Customer Complaints Like a Pro

October 10, 2019 @ 3:03 am
by infowhsecsti
For detailed notes for this video, visit http://www.patrickbetdavid.com/how-to-handle-customer-complaints/ I’m going to make a prediction. There’s little chance this video will go viral. Here’s why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let’s get right into it. Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ 5 Types of Customer Complainers #1: The Valid Complainer – 1:11 #2: The Pessimist – 1:34 […]

City of Edmonton customer service training with Jeff Mowatt

October 9, 2019 @ 7:04 pm
by infowhsecsti
City of Edmonton summary of Jeff Mowatt’s customer service seminar, “The Art of Public Service… Influence with Ease”

BT Seeks to Repair Customer Ties With New Services and Products

October 9, 2019 @ 7:04 pm
by infowhsecsti
BT Seeks to Repair Customer Ties With New Services and Products The boss of Britain’s biggest telecoms provider BT on Wednesday set out plans to improve the company’s relationship with customers with new superfast services, more technical support and a return of its brand to the high street.

A General Store Stopped Selling The Times. A Young Entrepreneur Stepped In.

October 9, 2019 @ 11:07 am
by infowhsecsti
A General Store Stopped Selling The Times. A Young Entrepreneur Stepped In. Oliver Szott, 14, sells newspapers from his porch to a group of loyal customers in Barnard, Vt.

Customer Service Attitude Test – What are you like on bad days?

October 9, 2019 @ 7:03 am
by infowhsecsti
Jeff Mowatt shares tips on how to convey a positive attitude – even when dealing with customers who are tired, rushed, and stressed. ABOUT HALL OF FAME BUSINESS SPEAKER, JEFF MOWATT: When it comes to customer service expertise, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling business books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 self-study coaching tools. His Becoming a Trusted Advisor column has been syndicated and featured in over 200 business and […]

China Services Sector Growth Falls to Seven-Month Low: Caixin PMI

October 9, 2019 @ 3:05 am
by infowhsecsti
China Services Sector Growth Falls to Seven-Month Low: Caixin PMI China’s services sector grew at its slowest pace in seven months in September despite a strong increase in new orders, as operating expenses continued to rise at the end of the third quarter, a private survey showed on Tuesday.

Samsung's Third-Quarter Profit Estimate Exceeds Expectations on Smartphone Sales

October 8, 2019 @ 11:06 pm
by infowhsecsti
Samsung’s Third-Quarter Profit Estimate Exceeds Expectations on Smartphone Sales Samsung Electronics flagged slightly better than expected third quarter profit on Tuesday, helped by strong sales of its new Galaxy Note 10 smartphone series even as a slump in its memory chip business continued to weigh on earnings.

Training “Customer Service” Part 3 by dr. Edy

October 8, 2019 @ 11:04 pm
by infowhsecsti
#YoutubeMotivasi

Customer Service Excellence Training

October 8, 2019 @ 7:05 pm
by infowhsecsti
We customize customer service trainings to meet your specific industry and business process. Contact us and reimagine learning today. +63 2 79666111 +63 2 77582070 Info@crossworks.ph #customerservicetraining #corporatetraining #reimaginelearning #crossworks