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The Customer Service Training Institute

Listen First, Then Talk: Customer Service Training 101

January 31, 2019 @ 7:03 am
by infowhsecsti
Listening well is a critical success factor in customer service. In this video, you’ll hear a story about two people who tried to be helpful, but didn’t listen well to their customer. Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors. Most of Don’s material is created in response to questions and comments he receives from clients, meeting planners, audience […]

Our Never-Ending ‘Scam Season’

January 31, 2019 @ 7:03 am
by infowhsecsti
Our Never-Ending ‘Scam Season’ The conditions that produced Billy McFarland, Anna Delvey and Elizabeth Holmes show no signs of abating.

Customer Service Training Roundtable

January 31, 2019 @ 3:03 am
by infowhsecsti
https://www.serviceskills.com/about – Free Demo Code! Test drive America’s Premier Soft-Skills Training ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Over 150 skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative tracking…

Boeing Shares Soar on Profit, Aircraft Forecast

January 30, 2019 @ 7:02 pm
by infowhsecsti
Boeing Shares Soar on Profit, Aircraft Forecast Boeing Co raised its profit and cash flow expectations for 2019 on Wednesday, sending shares up more than six percent amid a boom in air travel and speedier 737 production.

Uber’s Self-Driving Trucks Hit the Highway, but Not Local Roads

January 30, 2019 @ 7:05 am
by infowhsecsti
Uber’s Self-Driving Trucks Hit the Highway, but Not Local Roads Uber’s autonomous trucks have started hauling trailers on Arizona highways for customers for its freight-booking service.

Customer Service: the Telephone Connection (training video). Problem Solving. 2

January 30, 2019 @ 7:04 am
by infowhsecsti
Solving problems is an important part of telephone customer service. In this clip from the training video, “Customer Service Video – The Telephone Connection,” Grace listens carefully, before proposing a solution. This complete employee training video is available as DVD or for online viewing at http://www.Kantola.com

Business Friendly Customer Service Training Program

January 30, 2019 @ 3:02 am
by infowhsecsti
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…

Expert Advice On Reputation Management For Business

January 29, 2019 @ 11:03 pm
by infowhsecsti
Many people go into business thinking that they will succeed, but too often it only results in mistakes and this leads to a bad reputation. If you would like helpful tips on what it takes to build positive business relationships and maintain a good reputation, then you will need to read the article below. Continue ahead to learn this important business skills. To improve the reputation of your business, always follow up on any issues with your customers. This is especially the case if your business is larger. The customers need to feel important. Try using a system that’s automated […]

Comcast Loses Cable Users, but Internet Subscribers Surge

January 29, 2019 @ 11:03 pm
by infowhsecsti
Comcast Loses Cable Users, but Internet Subscribers Surge Comcast is still losing U.S. cable customers but is racking up more internet subscribers and has gotten a revenue boost from Sky, its big bet on European TV.

End Users and Customers are People First: Customer Service Training Video

January 29, 2019 @ 11:03 pm
by infowhsecsti
http://www.doncrawley.com Customers are people first and deserving of our compassion, empathy, listening, dignity, and respect. In this customer service training video, IT author and speaker Don R. Crawley revisits the four traits of the customer service masters, including lessons on treating customers with empathy by imagining what they’re feeling and remembering what we would want if we were in a similar situation.