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Call Center Agent Customer Service Training

Call Center Agent Customer Service Training

December 18, 2018 @ 7:04 am
by infowhsecsti

https://www.serviceskills.com/about – Free Demo Code! Test drive America’s Premier Soft-Skills Training

ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication.

Over 150 skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion.

A robust administrative tracking system enables managers to monitor usage, recognize performance gaps and track progress by department and employee. All packaged in an intuitive, hosted SaaS platform -there’s no hardware to buy or software to install. Organizations using a Learning Management System (LMS) can deliver this same content via SCORM and AICC-compliant courseware.

Help your staff:
Improve Customer Satisfaction
Enhance Email Etiquette & Writing Skills
Build Diversity, Inclusion & Bullying Awareness
Reduce Conflict Between Coworkers
Defuse and Retain Irate Customers
Maximize Teamwork with Millennials
Develop Mentors & Coaches

Telephone Doctor® Customer Service Series
Service Matters℠ Roundtable Series
ServiceSims℠ Challenge Series
Email Matters℠ The Art of Better Service Series
Basic Selling Skills from A-Z℠
8 Keys To A More Respectful Workplace℠
How to be a Terrible Team Member℠
Generations@Work℠ Leveraging the Potential of Millennials
What To Say When℠ Team Building Series
What To Say When℠ Conflict Resolution Series
What To Say When℠ Mentoring Series
Newmarket Learning℠ Leadership Series
Houndville℠ Animated Workplace Series

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