Chapter 8: Paradigm. Innovative Customer Service Training. TTQS Model. Hospitality Industry
Join me in this unique Journey to Empower Your Skills.
What Are These Soft Skills?
(Self-awareness, Self-regulation, Motivation, Empathy, Social skills.)
Problem Solving Skills.
After Studying this Chapter, you be able to:
o Define Paradigm and personal paradigm components that made up our system of thoughts.
o Discuss social paradigms and differentiate between personality and character ethics.
o Explain how our behaviours and attitudes are not the only answers to see the world differently.
o Explain the paradigm shift and why it’s important in customer service.
The word “Paradigm” comes from Greek.
Originally as Scientific term.
Also to mean a model, perception or frame of reference.
The principle of paradigms was made popular by the book, “The Seven Habits of Highly Effective People,” by Steven R. Covey.