Home / Uncategorized /

Chapter 8: Paradigm. Innovative Customer Service Training. TTQS Model. Hospitality Industry

Chapter 8: Paradigm. Innovative Customer Service Training. TTQS Model. Hospitality Industry

June 25, 2020 @ 7:04 pm
by infowhsecsti

Join me in this unique Journey to Empower Your Skills.
What Are These Soft Skills?
Emotional Intelligence.
(Self-awareness, Self-regulation, Motivation, Empathy, Social skills.)
Communication Skills.
Problem Solving Skills.
Leadership Skills.
Creativity.
Teamwork.
Adaptability.
Work ethic.

After Studying this Chapter, you be able to:

o Define Paradigm and personal paradigm components that made up our system of thoughts.

o Discuss social paradigms and differentiate between personality and character ethics.

o Explain how our behaviours and attitudes are not the only answers to see the world differently.

o Explain the paradigm shift and why it’s important in customer service.

The word “Paradigm” comes from Greek.

Originally as Scientific term.
Also to mean a model, perception or frame of reference.
The principle of paradigms was made popular by the book, “The Seven Habits of Highly Effective People,” by Steven R. Covey.

Share this article

Leave a comment

Your email address will not be published. Required fields are marked *