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Chapter Four: Part Two: Innovative Customer Service Training. Know your Guest. TTQS Model

Chapter Four: Part Two: Innovative Customer Service Training. Know your Guest. TTQS Model

June 2, 2020 @ 7:07 am
by infowhsecsti

This is part Two of Chapter Four.

Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself.
Join me in this unique Journey to Empower Your Skills.

What Are These Soft Skills?

Emotional Intelligence.
(Self-awareness, Self-regulation, Motivation, Empathy, Social skills.)
Communication Skills.
Problem Solving Skills.
Leadership Skills.
Creativity.
Teamwork.
Adaptability.
Work ethic.

Learning Objectives:
After Studying this Chapter, you be able to:

Classifying your guests and Identify the main reason for your guest’s visit by acting accordingly in creating a memorable experience.

Explain why is important to be innovative & take extra care in welcoming guests in a time of pandemic recovery.

Describe anticipatory service in exceeding guest’s expectation as a team.

Identify guests types, including traits and needs for each type in delivering quality service and exceptional experience.

Contents:
Introduction.
Welcoming guests in a time of pandemic recovery.
Video: The Guest is like a Gift.
Types of Guests.
Brainstorming Activity: Identify Guests traits and their needs.

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