Chapter One: Innovative Customer Service Training in the Hospitality industry – TTQS Model
CHAPTER ONE. Introduction to TTQS Model
The hospitality industry is service-intensive and consequently relies heavily on its human resources. For a whole Organization to operate smoothly, it needs the full involvement of all staff from all departments/business units.
Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely;
PRODUCTS, all focusing on GUESTS.
Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience.
You will learn how to relate between ancient and modern hospitality in delivering quality service. Then, you will be introduced to modern quality methodologies in delivering quality service. Finally, Induced with great memorable guest experience, from real-life examples, resulting in gaining more loyal customers, repeated business and transformation to the moment of truth for both hosts and the guests.