Customer Service Attitude Test – What are you like on bad days?
Jeff Mowatt shares tips on how to convey a positive attitude – even when dealing with customers who are tired, rushed, and stressed.
ABOUT HALL OF FAME BUSINESS SPEAKER, JEFF MOWATT: When it comes to customer service expertise, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling business books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 self-study coaching tools. His Becoming a Trusted Advisor column has been syndicated and featured in over 200 business and on-line publications. With over 25 years as a full time professional speaker, Jeff knows how to engage a group. He has served as the national President of the Canadian Association of Professional Speakers (CAPS). The Global Speakers Federation awarded Jeff with the highest earned speaking designation in the industry; the Certified Speaking Professional (CSP). Of the over 5,000 professional speakers in the worldwide federation, less than 7% achieve this degree of distinction. To top it off, Jeff was inducted into the Canadian Speaking Hall of Fame, (HoF). Hall of Fame membership is considered a lifetime achievement award for “outstanding excellence in the speaking industry.” With a Jeff Mowatt presentation, your team members get one of the most award-winning, engaging speakers in the country.
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Check out his website at http://www.jeffmowatt.com/ To discuss booking Jeff for your team, contact: JC Mowatt Seminars Inc. 60 Wildwood Drive SW. Calgary, AB. Canada, T3C 3C5 1-800-JMowatt (566-9288)