Your customers are your most important asset. Let's be very clear about one thing: Even if you have the very best product and the most effective and well written advertising copy, you won't be successful if you don't have customers to buy that product! without customers, every business fails. In short, we need people to buy our products and services and we must make it as easy and as pleasant as possible to do so!
Customer Service Training is more than just being friendly and helpful to your customers. Customer Service Training is an entire set of procedures and a whole mindset in customer care. These are skills every business and every employee needs to learn in order to be at their most productive and achieve the most success. Without these skills, businesses use more resources to get customers and even more resources to keep them! It has been proven that it can cost up to 10 times MORE to get a brand new customer than to keep an existing one happy!
Learn the basics of Customer Service and develop an understanding of why these skills are so important. This publication is a great tool for first time employees and those returning to the workforce. It is also a great aid for long time employees that are used to doing business "like they did in the old days". Customer Service Basics allows the first time worker, or seasoned professional, to read, understand, and implement basic customer service skills. It is ideal for use in situations where everyone needs to use the same approach to customer service.
In Customer Service Basics, learn the answers to these questions and more:
What is the real value of one of your customers?
Why do even the best businesses lose approx. 10% of their customers each year?
Why can problems sometimes be a blessing in disguise?
How can good Customer Service skills reduce stress in your job and in your life?
Learn the answers to these questions and a lot more in this informative publication. Learn basic skills, and the reasons behind them, in this easy to read and understand manual. Written in bite sized chapters that allow you to learn at your own pace, this manual is an invaluable reference guide you will turn to time and time again.
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Customer Service Basics is available in 3 Formats.
PDF format for viewing on your computer and for print capability. PDF's are delivered to
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Paperback format is for those readers who prefer an actual physical book.
Physical books are the most expensive option but many like their portability and ease of use for reference.
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