Customer Service News!
Helping You Help Your Customers!
Customers are the lifeblood of our businesses and the reason we all have the careers that we have or aspire to. Without customers there would be no sales and no way for businesses to survive and hire employees.
To help you understand your customers and create the very best customer experience, we are going to provide frequent articles and commentary on all facets of customer service. We urge you to bookmark this page and come back often to see what's new and look for any surprises we might have for you!
September 18, 2018
One of the more difficult jobs when it comes to customer service is dealing with people who are angry or upset. Whenever tempers flare or people are angry or hostile meaningful communication just cannot take place. Instead of communicating with facts and knowledge we communicate mostly with emotions. this can prove dangerous and be ineffective as well. To read more, click on the link to your left..
July 23, 2018
One of the most difficult jobs when it comes to customer service is getting a customer to understand that they are responsible for part, or perhaps all, of the problem. If you take the wrong approach you can cause a lot more trouble for the company. But you cannot let things go on the same way either. Click on the button to the right to read more.....
June 12, 2018
This is our first entry and we thought it would be a great way to start if we discussed the importance of customer service on both the customers and your career or business. This is going to be one of a few discussions that will be focused on you instead of the customer. To read more, click on the button to your right.
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When it Comes to Customer Service, Always Remember:

The customer might not always be right but the customer is always the customer! Treat Your Customers Well!

You cannot expect anyone to know what to do unless you train them first! Give your employees the Customer Service Training they need to provide a world class customer experience!

Always remember that your customers have choices! They will go elsewhere if they are not happy! Never give them a reason to go anywhere else!

It can cost up to 10 times more to bring a new customer into your business than it does to keep an existing customer happy! Customer Service Training doesn't cost you money, it SAVES you money!
Let Your Computer Be Your Trainer!
Nothing beats the ease and conveninece of getting your training in the comfort and privacy of your own home or office! No travelling or expensive parking and meal expenses. No wasted time sitting in traffic or waiting for a class or seminar to start!
You don't have to worry about the class moving too fast and risk losing valuable information or having the class run too slow and risk becoming bored. When you use our training manuals you control the entire training process from start to finish. Go as fast or as slow as you like. Stop and go back over something you aren't too clear on. Go direct to the sections that you need NOW to get the best results in the least amount of time.
But perhaps the best reason to use our self-paced training is that you control the schedule. training when you want, if you want for as long or short a period of time that you want. This is the best and easiest way for you to get the important training you need in a cost effective and extremely convenient manner.
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