Customer Service Training
ServiceSkills.com is a powerful web-based learning platform which offers your team access to 90 skill-driven communication training modules. Topics include a full spectrum of customer retention, employee relations, team building, conflict resolution and leadership courses. This interactive system features streaming video chapters, quizzes, post-quiz feedback, key point reminders and certificates of completion. A robust administrative management system is included to allow your managers to monitor performance, recognize gaps and track progress.
ServiceSkills.com is a hosted solution, meaning there’s no hardware to buy or software to install. Your team will sharpen skills and improve performance using any web browser. The platform is easy to use and intuitive to operate. Content is powered by Telephone Doctor, America’s favorite customer service training brand, which has helped over 30,000 organizations improve the way they communicate. ServiceSkills.com is available via an annual, all-inclusive subscription and pricing is based on the usage tier level that fits your needs.