Customer Service Training
http://www.contactignition.com Customer Service Training. In this video we look at customer service training, what is it that should be trained and what should be educated. I am of the opinion that both are needed for good customer service people should be educated in etiquette and trained in how to deal with customers. Training require re-enforcement.
Provided by Ronald C Hughes of Contact Ignition and TOPS of Dublin Ireland http://www.contactignition.com