for Service Technicians
There's More to a Technicians Job than Just Fixing the Equipment!
You Have to Repair the Customer Relationship As Well!
Customer Service Training
for Service Technicians
Does your business employ service technicians to repair equipment for your customers?
Are you a service technician?
Does your service business generate revenue for your company?
Is service after the sale crucial to your sales efforts?
If you answered "YES!" to any of the above questions, our publication "Customer Service Training for Service Technicians" will help your technicians performs more efficiently, improve their customer service skills, increase their customer satisfaction levels, and present an appearance and attitude that will improve your customers perception of your company.
If you are a technician yourself, learn how you can do your job faster, more accurately, and with less stress through proper customer service. Learn how to use customer service skills to reduce "call backs" and other non-productive jobs that are very costly to you and your company.
Customer Service Training for Service Technicians
How to act on a service call
What never to say on a service call.
Common statements that can ruin your chance for success!
The proper steps to take for a good service call.
How to increase your productivity!
How to use service to generate additional revenue!
Customer Service Training for Service Technicians is a must for any service technician or the company that employs technicians. Service technicians are an important part of your company and they interact directly with your customers each and every day. Use this contact to your advantage. Service technicians require special customer service skills and special techniques while doing service calls. Learn how these skills can improve performance, increase productivity, and reduce stress! Learn how simple phrases and customer service techniques can increase customer satisfaction, improve sales, and become a revenue generator for you and your company!
Customer Service Training for Service Technicians is available in 3 Formats.
PDF format for viewing on your computer and for print capability. PDF's are delivered to
you automatically after payment. You will have them in minutes and will enable you to start immediately.
Kindle format for viewing on your Kindle Reader or with your IPAD after installing the Kindle app from the I-Tunes app store. You will not have the ability to print out any material on the Kindle version. Kindle formats are purchased and delivered through Amazon and will be sent using their WhisperNet system.
Paperback format is for those readers who prefer an actual physical book.
Physical books are the most expensive option but many like their portability and ease of use for reference.
To Order Customer Service for Service Technicians,
Please Select the Format you Want and Click on the
Appropriate link Below.
Get the training you need NOW!
Train on YOUR Schedule and at YOIUR own pace!
Our manuals are easy to read and no experience is required!