Customer Service Training: Replace the Danger Phrase: “Our Policy” from Say This! Not that
Effective Communication Skills With Dan O’Connor
Published on Dec 15, 2018
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In this video CUSTOMER SERVICE TRAINING: OUR POLICY IS. . . . communication expert Dan O’Connor shows you how to avoid seriously aggravating customers by answering their needs with the statement: “Well our policy is. . . .” He tells you why this statement NEVER results in a satisfied customer! And he will give you the right words for this situation–words that will not further irritate an angry customer. This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work.
If you’re looking for professional development training from the world’s best, Dan O’Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of “Tactical Communication Skills Training System” which has revolutionized the communication training industry. For more information, click Dan’s link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/
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Keep in touch with expert communication trainer Dan O’Connor:
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Make sure to check out Dan’s training resources for the following topics as well:
-English listening skills
-How to read body language
-Communication skills for the telephone
-How to deal with difficult people at work
-Power phrases and danger phrases for work
-Professional telephone skills
-Job interview skills
-How to deliver bad news to a customer
-Communication Skills for Leaders