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EARNING IT; Make Nice, and Make It Snappy: Companies Try Courtesy Training

EARNING IT; Make Nice, and Make It Snappy: Companies Try Courtesy Training

November 30, 2019 @ 7:06 pm
by infowhsecsti

EARNING IT;
Make Nice, and Make It Snappy: Companies Try Courtesy Training

ON a good day, Jenny Rodriguez gets it right. She smiles and makes eye contact with every customer. She greets them by name, if possible. She remembers to say thank you. And she doesn’t even peek at the laminated crib sheet, titled “Friendly Eleme…

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