Effective Communication Skills Training Video: Deliver Bad News to a Customer (3)
Effective Communication Skills With Dan O’Connor
Published on Dec 15, 2018
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In this video on HOW TO DELIVER BAD NEWS Part 3, world-renowned communication skills expert Dan O’Connor shows you how to tell the customer something he/she doesn’t want to hear–in an acceptable manner. Customer service people frequently struggle with delivering bad news, and find themselves referring to “policy” that customers do not care about in the first place. There IS A WAY TO DELIVER BAD NEWS so that the customer is not infuriated. Once again, Dan will give you the words. This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work.
If you’re looking for professional development training from the world’s best, Dan O’Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of “Tactical Communication Skills Training System” which has revolutionized the communication training industry. For more information, click Dan’s link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/
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Make sure to check out Dan’s training resources for the following topics as well:
-English listening skills
-How to read body language
-Communication skills for the telephone
-How to deal with difficult people at work
-Power phrases and danger phrases for work
-Professional telephone skills
-Job interview skills
-How to deliver bad news to a customer
-Communication Skills for Leaders