How to Use Emotional Intelligence to Improve Customer Service: Customer Service Training 101
http://www.doncrawley.com In this IT customer service tutorial video, IT customer service expert and author Don R. Crawley explains the fundamentals of emotional intelligence. Anyone who deals with customers or end-users occasionally encounters emotionally-charged situations. The skilled tech support person knows how to manage such situations to effect a positive outcome for all parties. In this customer service training video, Don shows how you can use emotional intelligence techniques to recognize emotions, manage your own emotions, and influence the emotions of other people.