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Overview of chat, case, and contact management with Dynamics 365 Customer Service

Overview of chat, case, and contact management with Dynamics 365 Customer Service

April 7, 2020 @ 11:02 pm
by infowhsecsti

In this video, learn how to set up Microsoft Dynamics 365 Customer Service for case and contact management and to take chats with customers.

Learn about advanced setup options: https://docs.microsoft.com/en-us/dynamics365/omnichannel/omnichannel-customer-service-guide

Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/

The opportunities don’t stop there! We urge our community to continue learning through the following resources:
Content Library: https://explore.dynamics.com/h/
Dynamics 365 Blog: https://cloudblogs.microsoft.com/dynamics365/
Free trial: https://trials.dynamics.com/Dynamics365/Signup
Subscribe to Dynamics 365 YouTube: http://www.youtube.com/c/MicrosoftDynamics365
Dynamics 365 on Facebook: https://www.facebook.com/msftdynamics365/
Dynamics 365 on LinkedIn: https://www.linkedin.com/showcase/microsoft-dynamics/
Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?lang=en

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