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Phenomenal Customer Service – Shep Hyken – Training Video

Phenomenal Customer Service – Shep Hyken – Training Video

February 8, 2019 @ 7:06 am
by infowhsecsti

Access the full length version at http://bit.ly/PhenomenalCustomerService or see a full list of our programs at https://seminarsondemand.com/seminars/

In today’s highly competitive marketplace, ordinary interactions will only get you so far. In order to create long-term, secure relationships with your clients and customers, you need to amaze them. In this thoroughly engaging, high content seminar, you’ll learn how to make a great first impression, build rapport, communicate more effectively, exceed expectations, avoid moments of misery and much more. While you’re learning these practical strategies, you’ll be totally entertained with Shep Hyken’s astonishing magic. His philosophy is, “moments of magic don’t just happen, they’re created by people who know the formula.”

Shep Hyken, is a New York Times and Wall Street Journal best-selling business author who has been entertaining and educating audiences around the world for more than 25 years. As the author of Moments of Magic, The Loyal Customer, The Cult of the Customer and The Amazement Revolution, Shep Hyken knows what it takes to turn ordinary interactions into memorable experiences. As a speaker, he has worked with hundreds of clients ranging from Fortune 100 organizations to international associations. Furthermore, he has been inducted into the National Speakers Association Hall of Fame, and is recipient of the CSP designation for speaking excellence. Discover for yourself why Shep Hyken consistently amazes his audiences.

• CREATING MOMENTS OF MAGIC VS. MOMENTS OF MISERY
• SETTING EXPECTATIONS & EXCEEDING THEM AT EVERY TURN
• THE AWESOME POWER OF ASKING THE EXTRA QUESTION
• HOW TO ADD LITTLE EXTRAS THAT MAKE THE BIG DIFFERENCE
• WHY QUALITY, CONSISTENCY, AND EXPERTISE ARE SO IMPORTANT

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