Salesforce CRM Training Tutorial videos for beginners Call +91-8886552866
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01:26 What is Salesforce all about ?
02:40 What is CRM SALESFORCE ?
09:40 What are cloud services ?
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What is Sales force?
Sales force is cloud based platform that means which provides different services by cloud known as infrastructure as a service (IAAS) platform-as-a-service ( PAAS) and software as a service(SAAS)
Sales force has two offerings one is force.com which is PASS platform as a service and sales force which is Saas software as a service.
Sales force it is basically called as cloud base CRM product.
Before Sales force was launched then it is addressed as sfdc that is salesforce.com ( You can go to https://www.salesforce.com/ ) nowadays we call it as Sales force not salesforce.com sfdc.
Salesforce is one of the customer relationship management (CRM) tools, it provides services to the company and keep their clients with the specific corporation.
Salesforce assists other corporation to hold their income and customer facts up to date, commence campaign for one-of-a-kind agencies and deal with their clients, sales and enterprise deals.
Salesforce link customers to exclusive agencies that are why various agencies have proven there have faith in Salesforce in a very appropriate way and give it a five star ranking among other CRM providers.
What is CRM?
CRM is a customer relationship management products
CRM stands for customer relationship management now whenever you say customer relationship management it has a very broad meaning.
So, it’s not only managing a relationship with customer but it is beyond so what typically a CRM product does there is some enterprise or company owned by your customer so what enterprise will do enterprise will have either product to sell or it has services to send.