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1423145844

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

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Product Description

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

Product Specifications

Author
  • The Disney Institute
  • Theodore Kinni
Binding
Hardcover
Brand
Disney Editions
EAN
9781423145844
EANList
  • 9781423145844 0884595518405 8601419011476 8601400340592
Edition
Revised, Updated
Feature
Disney Editions
IsAdultProduct
ISBN
1423145844
ItemDimensions
  • 950 hundredths-inches
  • 650 hundredths-inches
  • 95 Hundredths Pounds
  • 75 hundredths-inches
Label
Disney Editions
Languages
  • English, Published English, Original Language English, Unknown
Manufacturer
Disney Editions
ManufacturerMaximumAge
  • 1188
  • months
NumberOfItems
1
NumberOfPages
224
PackageDimensions
  • 100 hundredths-inches
  • 925 hundredths-inches
  • 105 Hundredths Pounds
  • 625 hundredths-inches
PackageQuantity
1
ProductGroup
Book
ProductTypeName
ABIS_BOOK
PublicationDate
2011-11-08
Publisher
Disney Editions
ReleaseDate
2011-11-08
Studio
Disney Editions
Title
Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
UPC
884595518405
UPCList
  • 884595518405
thecustservtr-20
US