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1468162055

Customer Service and the Imitation of Christ

List Price: $6.25
Sale Price: $6.25
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Product Description

An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey... Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the "Three-Way CSR Conversation" and let God serve others through you. He offers advice in dealing with “The Customer from Hell,” overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized. You may never look at customer service the same way again...

Product Specifications

Author
Ron Johnson
Binding
Paperback
EAN
9781468162059
EANList
  • 9781468162059
IsAdultProduct
ISBN
9781468162059
ItemDimensions
  • 850 hundredths-inches
  • 550 hundredths-inches
  • 36 Hundredths Pounds
  • 31 hundredths-inches
Label
CreateSpace Independent Publishing Platform
Languages
  • English, Published English, Original Language English, Unknown
Manufacturer
CreateSpace Independent Publishing Platform
NumberOfItems
1
NumberOfPages
134
PackageDimensions
  • 31 hundredths-inches
  • 850 hundredths-inches
  • 51 Hundredths Pounds
  • 550 hundredths-inches
ProductGroup
Book
ProductTypeName
ABIS_BOOK
PublicationDate
2012-02-19
Publisher
CreateSpace Independent Publishing Platform
Studio
CreateSpace Independent Publishing Platform
Title
Customer Service and the Imitation of Christ
thecustservtr-20
US