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B0053ZKZRU

The Compassionate Geek: Mastering Customer Service for I.T. Professionals

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Product Description

A real-world, plain-language how-to guide for delivering amazing customer service to end-users.
Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results.
Here's what you'll find:

Best practices for communicating with email, including examples
The four intrinsic qualities of great service providers
Best practices for communicating using chat and texting
Ten tips for being a good listener
Two practical ways to keep your emotions in check
A flow chart for handling user calls
What to do when the user is wrong
How to work with the different generations in the workplace

All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and best practices learned from years of working with I.T. pros and end-users.

Product Specifications

Author
  • Don R. Crawley
  • Paul R. Senness
Binding
Kindle Edition
Format
Kindle eBook
IsAdultProduct
Label
soundtraining.net
Languages
  • English Published
Manufacturer
soundtraining.net
NumberOfPages
164
ProductGroup
eBooks
ProductTypeName
ABIS_EBOOKS
PublicationDate
2011-06-01
Publisher
soundtraining.net
ReleaseDate
2011-06-01
Studio
soundtraining.net
Title
The Compassionate Geek: Mastering Customer Service for I.T. Professionals
thecustservtr-20
US