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Attraction / 5 posts found

What Do They Want, How? – Sales and Customer Service Training Video Preview from Seminars on DVD

June 13, 2020 @ 3:07 pm
by infowhsecsti
Access the full length version at http://bit.ly/WhatDoTheyWantHow or see a full list of our programs at https://seminarsondemand.com/seminars/ Most salespeople and service professionals use the spray and pray approach. They conduct business in a predictable, methodical manner with every prospect or customer, treating them all pretty much the same. The fact is, everybody has a unique way in which they like to be treated, and Dr. Nate Booth shows you how to uncover what’s most important to each individual you deal with. In this basic and profound program, you’ll learn the importance of discovering what people want, and exactly how they […]

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample

April 19, 2019 @ 7:03 pm
by infowhsecsti
This video is a preview from our popular “How to Talk to Customers” on-demand webinar. See the full video here: http://tinyurl.com/zy6w4pl

Phenomenal Customer Service – Shep Hyken – Training Video

February 8, 2019 @ 7:06 am
by infowhsecsti
Access the full length version at http://bit.ly/PhenomenalCustomerService or see a full list of our programs at https://seminarsondemand.com/seminars/ In today’s highly competitive marketplace, ordinary interactions will only get you so far. In order to create long-term, secure relationships with your clients and customers, you need to amaze them. In this thoroughly engaging, high content seminar, you’ll learn how to make a great first impression, build rapport, communicate more effectively, exceed expectations, avoid moments of misery and much more. While you’re learning these practical strategies, you’ll be totally entertained with Shep Hyken’s astonishing magic. His philosophy is, “moments of magic don’t just […]

How to Use Emotional Intelligence to Improve Customer Service: Customer Service Training 101

January 12, 2019 @ 3:03 pm
by infowhsecsti
http://www.doncrawley.com In this IT customer service tutorial video, IT customer service expert and author Don R. Crawley explains the fundamentals of emotional intelligence. Anyone who deals with customers or end-users occasionally encounters emotionally-charged situations. The skilled tech support person knows how to manage such situations to effect a positive outcome for all parties. In this customer service training video, Don shows how you can use emotional intelligence techniques to recognize emotions, manage your own emotions, and influence the emotions of other people.

The Secrets Behind Apple’s Great Customer Service

December 20, 2018 @ 7:04 am
by infowhsecsti
Apple stores are typically regarded as providing one of the more pleasant experiences you can find in the retail shopping world. This doesn’t happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the “specialists” provide, which will ultimately make you spend money on their precious products. We spoke with Carmine Gallo, an expert on Apple’s employee training to learn more about the secrets behind the brand’s unique customer service. You can look further into Apple’s ways by reading his book: “The Apple Experience”. ————————————————–…