To Stream, Download, or View a full preview, visit: http://enterprisemedia.arclearn.com/course/ENT389/Winning-Customer-Loyalty…-Eliminate-Customer-Turnoffs Winning Customer Loyalty…Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best in service to our customers. This is Volume 1 of a two-part series hosted by Dr. Paul Timm. JWA videos and training programs are now available from Enterprise […]
For Christina Tosi, Building a Dessert Empire Is Not All Milk and Cookies As her Milk Bar chain enters the big leagues, the pastry chef’s challenge is holding on to its small-shop charms.
A Nuclear Site Guard Accused Colleagues of Sexual Assault. Then She Was Fired. The accusations underscored an entrenched culture of discrimination and retaliation that guards said flourished under two contractors at a highly classified Energy Department site in Nevada.
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http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…
Americans Support Gun Control but Doubt Lawmakers Will Act: Reuters/Ipsos Poll Most Americans want tougher gun laws but have little confidence their lawmakers will take action, according to a Reuters/Ipsos poll released on Friday ahead of the one-year anniversary of the country’s deadliest high school shooting.
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Fyre Festival, Theranos and Our Never-Ending ‘Scam Season’ The conditions that produced Billy McFarland, Anna Delvey and Elizabeth Holmes show no signs of abating.
Motivational Illusionist Billy Riggs explodes the grandest illusion of customer service, the false assumption that good service creates loyal customers. In reality, only extraordinary service is remembered and rewarded. In his magical program, “Positively Magical Service!,” Billy demolishes 5 illusions that hinder the goal of providing stellar service. Learn more about how Billy Riggs’ hilarious motivational, magical programs can make your next event come alive here: www.billyriggs.com . Choose from more than a dozen different programs! Or, email us at info[at]billyriggs.com for dates, rates and other information.
As Shutdown Drags On, Some Step Up to Help Unpaid Federal Workers Restaurants have fed them without charge. Banks have suspended late fees on their credit cards. And at airports, they’ve been offered hugs, encouragement and casseroles.