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communication / 64 posts found

How to Use Emotional Labor Successfully at Work: Customer Service Training 101

May 21, 2019 @ 3:05 pm
by infowhsecsti
http://www.doncrawley.com Emotional labor is another way of saying “Put on your game face”. In the workplace, people with emotional intelligence are able to use emotional labor to create a positive and uplifting experience for their customers and their co-workers, regardless of how they’re feeling. In this IT customer service tutorial video, author/speaker Don Crawley explains the importance of using emotional labor to ensure IT career success. A Tech Guy Who Understands Both Technology and Customer Service New Home http://www.facebook.com/DonRCrawley Tweets by doncrawley https://www.linkedin.com/in/doncrawley http://www.amazon.com/author/doncrawley

Call Center Agent Training

May 19, 2019 @ 3:03 am
by infowhsecsti
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…

IT’s Role Within an Organization: Customer Service Training

May 9, 2019 @ 3:06 pm
by infowhsecsti
http://www.doncrawley.com In this customer service training video, you’ll learn how the functional perspective of sociology says that each part of society contributes to the stability and operation of society as a whole. The organization where you work is much the same. Each department contributes to the success or otherwise of the entire organization. Within an organization, you could find a sales and marketing department, an accounting and finance department, a research department, a production and manufacturing department, an IT department, and so on. The research department, for example, might develop new products or services thus ensuring the future viability of […]

Customer Service Training Tips : How to Be Personal in Customer Service

May 1, 2019 @ 3:05 pm
by infowhsecsti
Remind yourself to be personal with customers with expert training tips in this free online customer service training video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field. Filmmaker: Reel Media LLC

How to Change Perceptions of Your IT Department: Customer Service Training

April 21, 2019 @ 3:03 pm
by infowhsecsti
http://www.doncrawley.com Learn how to change perceptions of your IT department in this customer service training tutorial video. Author and speaker Don R. Crawley explains how perceptions are reality for end users and customers, then shows techniques you can use to alter perceptions.

How to Handle the Irate Customer Training Program

April 20, 2019 @ 11:11 pm
by infowhsecsti
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…

Customer Service Training

April 19, 2019 @ 7:03 am
by infowhsecsti
A video training module advising and instructing on best practice guidelines and skills for ensuring good customer service.

Effective Communication Skills Training Video: Deliver Bad News to a Customer (3)

April 18, 2019 @ 7:04 am
by infowhsecsti
Effective Communication Skills With Dan O’Connor Published on Dec 15, 2018 Cyber Monday/Black Friday Sale extended for YouTube until Jan 1: https://www.danoconnortraining.com/vi… Get all Dan’s resources and courses forever and ever –~– https://goo.gl/KHS6fQ *There’s still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE “BEST OF” DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Website and free resources http://www.danoconnortraining.com In this video on HOW TO DELIVER BAD NEWS Part 3, world-renowned communication skills expert Dan O’Connor shows you how to tell the customer something he/she doesn’t want to hear–in an…

How to Choose the Best Communication Method: Customer Service Training 101

April 16, 2019 @ 7:03 am
by infowhsecsti
http://www.doncrawley.com Is email the best way to communicate? What about texting? Or chat? Or on the phone? What about Skype or other Internet video calling options? Maybe you should just go see the other person in person? Oh wait, there’s always Snapchat. Or what about Twitter? Facebook Messenger? WhatsApp? Hangouts? What about an old-school paper letter? With the myriad choices available for communication, how do you choose the best one? As with most questions today, the answer is “It all depends.” It depends on the nature of the communication, the preferences of the parties to the communication (especially the receiver), […]

Four Magical Customer Service Phrases (What to Say in Nearly Any Situation)

April 9, 2019 @ 7:08 am
by infowhsecsti
http://www.doncrawley.com Customer service in IT involves solving end user problems, designing systems that support business processes, and dealing effectively with end users, colleagues, paying customers, and everyone else around us. In this customer service training tutorial, author and speaker Don Crawley explains the four magical customer service words and phrases that make a difference in every human interaction.