Customer Service training courses deserve to focus on developing a relationship which can lead to successful customer retention. This is what occurred when Bradford & Bingley plc appointed Summit Training to help it retain mortgage customers who were committed to transferring their mortgage account to an alternative lender.
Looking for an online Customer Service course? Our online QQI Level 6 Customer Service course is designed to enable the learner to gain a detailed understanding of the customer service function within an organisation and to facilitate the development of effective customer service skills. The programme is suitable for persons already working in a customer services role who would like a recognised qualification to support their practical experience. It is also suitable for persons that are new to the customer services function and have no prior knowledge of the role, who would like to enhance their curriculum vitae and employment […]
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