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customer service tips / 187 posts found

3 Danger Phrases that are Ruining Your Customer Service & Power Phrases to Use Instead

September 24, 2020 @ 11:03 pm
by infowhsecsti
3 Danger Phrases that are Ruining Your #Customer Service (Part 2 of 2) http://tinyurl.com/shopdano Are you using any of these danger phrases that are sabotaging your success? #dangerphrases #powerphrases #customerservice In this customer service training video on phrases to avoid in customer service, you’ll learn three more phrases and why they are ruining your customer service, along with the power phrases to use instead. Remember to watch yesterday’s video, which gave you 4 more phrases to avoid in customer service, so by the time you’re done with these customer service skills training videos, you should have a total of 7 […]

Phrases to Avoid in Customer Service

September 23, 2020 @ 7:04 pm
by infowhsecsti
4 Danger Phrases to Avoid in Customer Service https://tinyurl.com/shopdano | Add these to your danger phrases and power phrases list! *Next video released tomorrow with 3 additional phrases. Are you in #customerservice, or do you have team members who could use some #customerserviceskills training courses? In today’s #onlinecommunicationtraining video, you’ll learn how to avoid making some of the most common mistakes that sabotage your success. Avoid making some of the most common communication mistakes, and the power phrases for customer service you can use instead. I’ve broken down this customer service training lesson into chapters for your convenience: 0:00 Intro […]

How to Avoid Roadblocks to Great Customer Service

September 17, 2020 @ 7:02 pm
by infowhsecsti
How do you diagnose and fix obstacles to delivering customer amazement? Watch more customer service tips on ShepTV! (http://www.ShepTV.com) What gets in the way of creating a great customer service experience for you and/or your organization? Is it a process that is clunky, inconvenient and difficult for the customer? Is it people who aren’t properly trained or don’t have the right people skills? It’s easy to ask yourself these questions and self-diagnose your organization, but have you ever asked your people? That’s exactly what my friend and client, Diane K-Nowski, did. Diane is president and regional general manager at Univision. […]

A Boring Customer Service Experience – That’s What Our Customers Want

September 10, 2020 @ 7:05 pm
by infowhsecsti
How could boring be good for the customer experience? Watch more customer service tips on ShepTV! (http://www.ShepTV.com) You may call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be consistent. I want to predict the experience I’m going to have with the people and places I do business with. If you ask the CEO of a big company or the owner of a small business, I bet they would say the same. We want our customers to always have a good […]

CTO Customer Service Webinar – Telephone Courtesy

September 10, 2020 @ 3:02 am
by infowhsecsti
Telephone Courtesy can be a make-or-break skill when it comes to calling a customer. Check out the course here: https://www.cto.com.au/course/telephone-courtesy-customer-service-training/ Many of us are great communicators when it comes to in-person, face to face meetings, however when it comes to conversations over the phone, we fall flat! This is normal, talking over the phone doesn’t always come naturally, and it can sometimes be hard to give off the impression you were aiming for. This week our Webinar will focus on this issue, and on the top tips for overcoming it. Join us as CTO expert Jacque Opie covers: – Becoming […]

Would You Fight to Make Your Customers Happy?

September 3, 2020 @ 3:05 pm
by infowhsecsti
Do your favorite companies fight to make you happy? Watch more customer service tips on ShepTV! (http://www.ShepTV.com) First, a little background. I was having a conversation with a colleague and came up with the idea that you shouldn’t have to fight with a company to get your problem resolved or for them to make you happy. They should want to make you happy. Just a couple days later I saw this idea in action, but with a twist. I was on a customer support call with a software company and their rep said, “I’ll need to talk to my manager. […]

Customer Service Training Success Story: Deanna

August 31, 2020 @ 7:03 pm
by infowhsecsti
Deanna Coffee describes how Donna Cutting and Red-Carpet Learning Systems helped her team! Home Did you like this video? Be sure to comment below and SUBSCRIBE to our channel. Red-Carpet Learning Systems, Inc. is a team of customer service experts who help leaders engage their teams to deliver an extraordinary customer experience. Founder and CEO Donna Cutting is a customer service speaker and the author of: 501 Ways to Roll Out the Red Carpet for Your Customers. The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service. Visit http://www.redcarpetlearning.com to download your free copy of our 21 Days of […]

Sales Training Techniques for Beginners in Customer Service

August 31, 2020 @ 3:05 pm
by infowhsecsti
This sales training video will teach you techniques that can increase your sales by 14 percent! Help your sales team and customer service team learn how to increase sales and grow your business by learning these sales training techniques for beginners in customer service. Check out our webinar about how to automate your follow up here: https://event.webinarjam.com/register/3/2o6vvby Learn more about Mission Suite: https://www.themissionsuite.com/ Register for a Mission Suite Demo: https://www.themissionsuite.com/resources/demo-webinars/ Get social: Facebook: https://www.facebook.com/missionsuite LinkedIn: https://www.linkedin.com/missionsuite Instagram: http://instagram.com/missionsuite Music: A Quiet Celebration; Dustin Ransom; 00882718598; https://app.soundstripe.com/artists/396

Customer Service Training Success Story: Pam

August 1, 2020 @ 3:03 pm
by infowhsecsti
Pam shares her experience with our Red Carpet Train-the-Trainer Program! http://www.redcarpetlearning.com Dedicated to helping companies create customer delight, the team at Red-Carpet Learning Systems, Inc. provides excellent customer service skills training and more! Listen to the story behind our company and hear from some of our clients. Learn about how we can help your team roll out the red carpet for your customers by visiting our website at http://www.RedCarpetLearning.com. Did you like this video? Be sure to comment below and SUBSCRIBE to our channel. Red-Carpet Learning Systems, Inc. is a team of customer service experts who help leaders engage their […]

Customer Service Training Expert Barbara Khozam The Power of a Positive Attitude

July 27, 2020 @ 7:05 am
by infowhsecsti
http://barbara.khozam.com/free-consultation/ When you compliment angry people they may begin to relax enough to tell you their life story. And even that’s better than being yelled at! Cultivate your own positive attitude. Be grateful-keep a gratitude journal. Focus on the good things in your life. Eat a healthy breakfast. Remember: You have full control over whether you have a good attitude or a bad one. Make sure you pick the good one. Barbara is available for speaking engagements to train and inspire your whole team. She also offers one-on-one coaching for professionals looking to learn how to deal better with life’s […]