Artists Prevail in Lawsuit Over Same-Sex Bias Ban in Phoenix The free speech rights of two Christian artists who make wedding invitations were violated by an anti-discrimination ordinance in Phoenix that makes it illegal to refuse service to same-sex couples for religion reasons, the Arizona Supreme Court r…
Exclusive: Tinder Breaks Into Scripted Original Content, Wraps Filming First Video Series-Sources Popular dating app Tinder has wrapped filming on its first television series, as owner Match Group Inc seeks to dive deeper into creating original content, people with direct knowledge of the project told Reuters.
Heidi Block, Director – Human Resources, Legacy Kitchens comments on the impact of Jeff Mowatt’s customer service seminar, “Becoming a Trusted Advisor”
Travel Agent Charged With Scamming Delta Out of 42 Million Reward Miles A manager at a Chicago travel agency has been charged with “illegally reaping” more than 42 million Delta Air Lines miles worth more than $1.75 million by registering customers as employees on the airline’s business rewards program.
Prosecutors Say Man Cheated Delta Frequent Flyer Program Federal prosecutors in Atlanta say the managing partner of a Chicago travel agency fraudulently accumulated millions of points in a Delta Air Lines frequent flyer program.
On this week’s Industry Insights, Rob Cook talks about customer service training.
Counter Service Tipping: Who Gives? Those customer-facing, touch-screen payment systems in restaurants are confounding customers in the U.S. and beyond.
Customer Service Training – customized by Servicexcellence
If You Have to Sell a Diamond Ring … A writer investigates resale options to save you all that trouble.
Customer Service Training Video! This video is impactful for all professions – healthcare, retail, restaurants, banking, communications, and higher education. Learn Great Customer Service at https://www.igniteyourservice.com/ In this video I will share how to use empathy mapping, journey mapping, and touch point mapping. This will help you understand your customers better and lead to better guest and customer experiences. Consumers like it when you understand their needs and eliminate hassles – and reward you with loyalty. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver […]