Customer service training – applying improv to re-learn focus, listening and responding in the moment.
http://www.serviceskills.com – America’s Premier Online Soft-Skills Training http://www.telephonedoctor.com – Customer Service DVDs, Workshops & Keynotes ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Hundreds of skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point…
The M.T.A. Says the Subway Is Getting Better. Here’s Why You Haven’t Noticed. Delays abound, but the system’s leader says the Metropolitan Transportation Authority is “turning the corner where we need to turn it.”
Watch the Full-Length Preview at: http://bit.ly/2H3X4go This bestselling customer service training video is available at http://www.crmlearning.com/Remember-Me-P54355.aspx. (Trailer only shown here.) There are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn’t experience any of them. In the end, though, he wins. He takes his business elsewhere and tells many people about his bad experiences. Shows examples of poor service from the guest’s point-of-view Gives insights into customer behavior and the basic service they expect Improves customer retention and business return in a simple, straight-forward manner
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses eliminating the un-WOW. Everyone wants to WOW their customers. They think that customer delight comes from going above-and-beyond or delivering an over-the-top customer service experience. I’ve always preached that the most amazing companies will occasionally deliver the above-and-beyond customer experience. But it is usually isolated incidents when a customer’s expectations are exceeded, when an employee properly handles a problem or complaint. So, what about the rest of the time? Those amazing […]
Last Salute: A Guide to George HW Bush’s Funeral President George H.W. Bush is getting a national farewell at Washington National Cathedral before family, friends, presidents and foreign dignitaries.
www.newpatientgroup.com Learn how to provide 5 Star Customer Service while vastly improving conversions with this dental receptionist training course focused on dental customer service training. The best dental receptionist phone script ensures your staff is actually able to perform it at high levels. Therefore, it doesn’t just sit by the phones without anyone actually using it. Our dental receptionist phone training installs commercial skills (customer service, sales fundamentals, etc.) into staff members that do not come equipped with that expertise. This dental receptionist online training course are proven to help increase revenue 20-40% year one by doubling new patient conversion […]
The Double-Parking Savior of Public School 29 Alternate-side parking is the bane of every car owner in New York City. But what about schoolteachers who can’t leave the classroom? There’s a guy in Brooklyn who can help.
Trainer: – Brenda Bailey-Hughes And Tatiana Kolovou ————————————————————————————– ****Skills covered in this course Five listening-focus skill sets/focus areas Recall details Understand the big picture Evaluate content Attune to subtle cues Empathize Prioritize the best listening type for each situation Getting distracted by internal noise Multitasking Paying attention to delivery Overwhelming yourself with information Responding inappropriately Introducing effective listening behaviors Clarifying your role Using attentive nonverbal cues Allowing silence Paraphrasing what was said…
http://www.frontofficerocks.com – Every dental office needs and wants new patients. Working at the front desk gives you the opportunity to give the first impression of your dental office to new patients. This training helps to make that first impression a great one for your new patients.