Home / Archives /

Hospitality (Industry)

Hospitality (Industry) / 21 posts found

RESTAURANT CUSTOMER SERVICE: GREETING TIPS

September 5, 2020 @ 7:03 am
by infowhsecsti
Improve the customer experience by greeting them right! See more tips in this link: https://www.magnifyingclass.com/all-courses/server-training In this video you will learn the procedures for receiving the customer at the restaurant, presenting the menu, taking orders, and putting in the orders for the kitchen. Thank you for watching! Goodluck and keep learning. Don’t forget to Like, Comment and Share.. SUBSCRIBE for more 🙂 With Magnifying Class you have access to high quality information and techniques to improve you and your work team’s professional skills. You learn in an easy and smart way to achieve professional success. Improve your skills now and […]

Innovative Customer Service Training – #TTQSModel – IHG Madina

August 29, 2020 @ 7:03 am
by infowhsecsti
Customerized intro for IHG Madina. Intercontinental Al Hijra Intercontnatal Madinah Dar Iman Crown Plaza hotels and resorts. Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You […]

A. Innovative Customer Service Training. TTQS Model. Marble Arch Hotel

August 9, 2020 @ 11:05 am
by infowhsecsti
Customized intro for Marble Ach Hotel in Nairobi, Kenya. Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You will learn how to relate between ancient and […]

Chapter 9: Service Quality – RATER. Part One. Innovative Customer Service Training. #ttqsmodel.

July 30, 2020 @ 3:06 pm
by infowhsecsti
Chapter 9: Service Quality – RATER. Learning Objectives: After Studying this Chapter, you be able to: o Define quality in a broader term taking into consideration quality customer service. o Discuss quality as a multidimensional concept. o. Describe technical quality, functional quality and corporate image o Describe SERVQUAL Model and how you can implement the 5 Service Dimensions (R A T E R ) at your workplace. Contents: Quality Service – Definitions Quality – A Multi-Dimensional Concept 1. Three dimensions of service quality 2. Technical and functional qualities, internal and external measures. c. Five Dimensions of SERVQUAL Model – R […]

A. Innovative Customer Service Training – Bon Hotels – Sunshine Enugu

July 22, 2020 @ 3:07 pm
by infowhsecsti
Customized Intro for BON Hotels – Sunshine Enugu, Nigeria. Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You will learn how to relate between ancient and […]

A. Innovative Customer Service Training. Mara Frontier Hotel

July 21, 2020 @ 3:03 am
by infowhsecsti
Customized Intro for Mara Frontier Hotel in Kenya. Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You will learn how to relate between ancient and modern […]

Superior Customer Service Training For Restaurant Waiters!

July 17, 2020 @ 11:03 pm
by infowhsecsti
Experience The Best Customer Service Motivation For Your Restaurant Staff! I’m Training Your Restaurant Staff to Create Great Customer Experiences. Click The Link For Details About Excellent Customer Service Training For Waiters! Read The Customer Service Bible For Restaurant Waiters!

Chapter 9: Service Quality – RATER. Part Two. Innovative Customer Service Training. #ttqsmodel.

June 30, 2020 @ 7:06 am
by infowhsecsti
Chapter 9: Service Quality – RATER. – Part Two Please watch this video first: (Due to copyright issue we cannot keep in our presentation) Learning Objectives: After Studying this Chapter, you be able to: o Define quality in a broader term taking into consideration quality customer service. o Discuss quality as a multidimensional concept. o. Describe technical quality, functional quality and corporate image o Describe SERVQUAL Model and how you can implement the 5 Service Dimensions (R A T E R ) at your workplace. Contents: Quality Service – Definitions Quality – A Multi-Dimensional Concept 1. Three dimensions of service […]

Micah Solomon | Customer Service Speaker, Keynote Speaker, Thought Leader, Customer Service Training

June 26, 2020 @ 7:03 pm
by infowhsecsti
Micah Solomon (micah@micahsolomon.com): customer service speaker, keynote speaker, consultant, bestselling author, Forbes.com contributor. Reach Micah directly: micah@micahsolomon.com, 484-343-5881, www.micahsolomon.com Specialties and foci: keynote speaking, customer service speaking, training, customer service training. Including: retail banking, retail, retail customer experience, hospitality, B2B, tech, technology, professional services, service industry, hospitality industry

Chapter 8: Paradigm. Innovative Customer Service Training. TTQS Model. Hospitality Industry

June 25, 2020 @ 7:04 pm
by infowhsecsti
Join me in this unique Journey to Empower Your Skills. What Are These Soft Skills? Emotional Intelligence. (Self-awareness, Self-regulation, Motivation, Empathy, Social skills.) Communication Skills. Problem Solving Skills. Leadership Skills. Creativity. Teamwork. Adaptability. Work ethic. After Studying this Chapter, you be able to: o Define Paradigm and personal paradigm components that made up our system of thoughts. o Discuss social paradigms and differentiate between personality and character ethics. o Explain how our behaviours and attitudes are not the only answers to see the world differently. o Explain the paradigm shift and why it’s important in customer service. The word “Paradigm” […]