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Understanding Customer Experience | Customer Service Training Videos | Tony Johnson

January 30, 2020 @ 7:05 am
by infowhsecsti
Customer Service Training Video! This video is impactful for all professions – healthcare, retail, restaurants, banking, communications, and higher education. Learn Great Customer Service at https://www.igniteyourservice.com/ In this video I will discuss what makes up customer experience – quality, service, and ease of use (reducing friction). Check out my book: https://www.amazon.com/dp/B07SS7GZ7M Audio book: https://www.audible.com/pd/B0848W6MQB? If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your […]

Customer Service (CX) Tips for 2020 | Customer Service Training Videos | Tony Johnson

December 31, 2019 @ 3:04 am
by infowhsecsti
Customer Service Training Video! This video is impactful for all professions – healthcare, retail, restaurants, banking, communications, and higher education. Learn Great Customer Service at https://www.igniteyourservice.com/ In this video I will share 2 tips for 2020 – Authenticity and Personalization. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy the Video and Best Wishes for a great day! Leave your thoughts, […]

Holiday Magic | Customer Service Training Videos | Tony Johnson

December 24, 2019 @ 11:04 pm
by infowhsecsti
Customer Service Training Video! This video is impactful for all professions – healthcare, retail, restaurants, banking, communications, and higher education. Learn Great Customer Service at https://www.igniteyourservice.com/ In this video I will discuss NORAD and the impact of surprise and delight during this holiday season. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy the Video and Best Wishes for a great […]

Module 3 – The Benefits of Customer Service Experience by Alex Ihama

December 23, 2019 @ 3:05 am
by infowhsecsti
Facilitated by internationally-acclaimed speaker, executive coach, leadership and management consultant, and author, Alex Ihama, this is a channel to share free episodes of Leadership Masterclass with those who are determined to transform themselves, become exceptional leaders and achieve organizational success. Mainly based on Alex Ihama’s book, The Mystique of Leadership, these free training videos will make you “Think Deeply, Act Passionately, and Grow Steadily”. Watch, learn, leave your comment, subscribe to be advised of new classes, and finally share with everyone as leaders should.

2018 LEAD Award Winner – Smart Games Club. Best Customer Service Leadership Training Program

December 21, 2019 @ 7:04 pm
by infowhsecsti
Congratulations to all award recipients of the 2018 LEAD Awards! For more information visit www.LEAD2018.com

Employee Training On LGBT Inclusive Customer Service

December 13, 2019 @ 3:03 pm
by infowhsecsti
LGBT Best Practice: 3. Employee Training On LGBT Inclusive Customer Service Are ALL your employees fully trained on how to be LGBT+ inclusive with your customers? Are they LGBT+ aware in their customer service? And are they trained REGULARLY on this? Do they know what language to use and what NOT to use? Do they know how to meet the needs of people who identify as LGB or non-binary, gender fluid or transgender? If you are a customer facing business (which let’s face it, we all are, right?) you need to think about this. In this series I am sharing […]

Customer Service Success and Leadership – Guest Focus – Customer Service Training

December 3, 2019 @ 7:03 pm
by infowhsecsti
Published on Jul 3 2017 Customer Service Training Video! Learn Great Customer Service at http://thetonyjohnson.com/ In this video I will share a personal story about my move and what I learned about Customer service from the Guest POV. Also, we will discuss how to optimize your supply chain and delivery methods for maximum Customer satisfaction. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight […]

Speaker Khanh Trinh Xuan – Training CUSTOMER SERVICE – Mitsubishi Electrics

November 29, 2019 @ 3:04 am
by infowhsecsti
Training KỸ NĂNG PHỤC VỤ KHÁCH HÀNG – CUSTOMER SERVICE, thiết kế và đào tạo riêng cho công ty Mitsubishi Electrics Japan.

Thanksgiving CX Thoughts | Customer Service Training Videos | Tony Johnson

November 28, 2019 @ 3:04 pm
by infowhsecsti
Customer Service Training Video! This video is impactful for all professions – healthcare, retail, restaurants, banking, communications, and higher education. Learn Great Customer Service at https://www.igniteyourservice.com/ In this video I will share some Thanksgiving thoughts around gratitude and how we can apply these CX principles in your business. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy the Video and Best […]

The Small Things That Matter | Customer Service Training Videos | Tony Johnson

November 18, 2019 @ 3:04 am
by infowhsecsti
Customer Service Training Video! This video is impactful for all professions – healthcare, retail, restaurants, banking, communications, and higher education. Learn Great Customer Service at https://www.igniteyourservice.com/ In this video I will share the small service items that make a huge difference with guest, customers, and consumers. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy the Video and Best Wishes for […]