Home / Archives /

Management

Management / 75 posts found

The Right Words at the Right Time – Customer Service Recovery for Business

February 18, 2020 @ 7:03 am
by infowhsecsti
Full Length Preview Available at – http://bit.ly/2DmSaNG PREVIEW ONLY – NOT FOR TRAINING. Unfortunately, it is often the newest or least trained employee who has the last clear chance at saving a customer’s relationship with your organization. One employee can become the face of your company when things go wrong. This practical and memorable program is specifically designed to empower your staff with a clear checklist of Customer Service Recovery tools and techniques. From showing empathy and truly listening, to exploring with permission phrases and presenting options, employees will learn how to match the signals they send to customers with […]

Customer Service Skills | Online Short Course | Global Training Institute

January 16, 2020 @ 11:05 am
by infowhsecsti
To Gain Instant Access to Your FREE Career Planning Tool Kit, visit http://www.globaltraining.edu.au Global Training Institute | http://globaltraining.edu.au/ Phone: 1800 998 500 | Email: dir@globaltraining.edu.au Complete this Customer Service Skills short course, and discover how to: Define customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers’ needs Customer Service Tactics and Techniques You will gain dozens of essential Customer Service Skills and strategies including: Establishing Your Attitude Identifying and Addressing Customers needs Generating Return Business Turning Difficult Customers Around Using Body Language to Your Advantage In-Person…

Customer Service Success and Leadership – Guest Focus – Customer Service Training

December 3, 2019 @ 7:03 pm
by infowhsecsti
Published on Jul 3 2017 Customer Service Training Video! Learn Great Customer Service at http://thetonyjohnson.com/ In this video I will share a personal story about my move and what I learned about Customer service from the Guest POV. Also, we will discuss how to optimize your supply chain and delivery methods for maximum Customer satisfaction. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight […]

Speaker Khanh Trinh Xuan – Training CUSTOMER SERVICE – Mitsubishi Electrics

November 29, 2019 @ 3:04 am
by infowhsecsti
Training KỸ NĂNG PHỤC VỤ KHÁCH HÀNG – CUSTOMER SERVICE, thiết kế và đào tạo riêng cho công ty Mitsubishi Electrics Japan.

Create a Culture of Customer Service in Your School

October 22, 2019 @ 11:03 pm
by infowhsecsti
What does “customer service” mean for private schools? ISM Consultant Amy Riley discusses how happy students and parents yield a full school, as the partnership between the families and your school leads to mission serving outcomes. Advancement Academy July 25–29, 2016 http://isminc.com/workshops/advancement-academy-2016 Summer Institute 2016 http://isminc.com/workshops/summer-institute

What Happened To Good Customer Service?

October 20, 2019 @ 11:03 pm
by infowhsecsti
What Happened To Good Customer Service? I got attitude in the public library today from a librarian. I exptect attitude from the ladies at the DMV but NOT the library. -~-~~-~~~-~~-~- Please watch: “Broken People In Call Centers” -~-~~-~~~-~~-~-

Customer Service Training | Finalising a Sale & Getting Commitment

September 5, 2019 @ 3:03 am
by infowhsecsti
Watch Full Playlist: https://www.youtube.com/playlist?list=PL-eep-5iLk01daDZXFk4Uxkxl_JPLPvvy – Help a woman in need by visiting www.learningfever.com – Customer Service Training for Retailers: Best Customer Service training by Snezana Ulbrich, founder of ‘lead the business corporate training’. In this video, she shares her past experiences and some amazing skills on how to improve customer satisfaction. The objective of this training is to communicate effectively and to build good rapport and relationships with your customers. Want to watch in-depth training? See more at:https://www.learningfever.com/product/customer-service-training – Good customer service skills are imperative when it comes to dealing with people and this applies…

Small Business Tips: Customer Service Training | Buzz Small Biz Magazine

September 1, 2019 @ 11:03 pm
by infowhsecsti
http://WaspBarcode.com – As small business owners, it’s important to have a strong and successful support team that you can count on to represent your business. However, it doesn’t have to be as hard as it sounds. Here are a few customer service training tips and techniques that we believe will help your small business receive positive customer service reviews. Subscribe by Email for Free Buzz Alerts – http://www.waspbarcode.com/buzz/contact/sign-free-buzz-alerts/ ================================================================== About Wasp Barcode Technologies: We manufacture barcode technology software and solutions. Solutions include barcode scanners, barcode printers, inventory control software, asset tracking, time & attendance…

How to Avoid Death-by-Watercooler: Customer Service Training 101

August 31, 2019 @ 7:05 am
by infowhsecsti
http://www.doncrawley.com Death-by-watercooler occurs when people bad-mouth us behind our backs at work in the hallways, the breakrooms, and at the watercooler. We can avoid death-by-watercooler by building advocates instead of detractors in the workplace. In this IT customer service tutorial video, author/speaker Don Crawley explains the importance of building positive relationships to avoid career-killing death-by-watercooler. A Tech Guy Who Understands Both Technology and Customer Service Home http://www.facebook.com/DonRCrawley Tweets by doncrawley https://www.linkedin.com/in/doncrawley http://www.amazon.com/author/doncrawley

The Four Critical Stakeholders in IT Customer Service: IT Customer Service Training 101

August 26, 2019 @ 3:07 pm
by infowhsecsti
http://www.doncrawley.com There are four critical stakeholders in any IT customer service transaction. In this IT customer service training video, you’ll learn who they are and why they’re so important. IT customer service speaker Don Crawley discusses how to make decisions when there is no policy and who to consider in the decision-making process. A Tech Guy Who Understands Both Technology and Customer Service Home http://www.facebook.com/DonRCrawley Tweets by doncrawley https://www.linkedin.com/in/doncrawley http://www.amazon.com/author/doncrawley