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Marketing / 16 posts found

Create a Culture of Customer Service in Your School

October 22, 2019 @ 11:03 pm
by infowhsecsti
What does “customer service” mean for private schools? ISM Consultant Amy Riley discusses how happy students and parents yield a full school, as the partnership between the families and your school leads to mission serving outcomes. Advancement Academy July 25–29, 2016 http://isminc.com/workshops/advancement-academy-2016 Summer Institute 2016 http://isminc.com/workshops/summer-institute

Customers Read Mean Customer Service Tweets

August 22, 2019 @ 7:03 am
by infowhsecsti
Want to make your customers happy? Download our free Customer Service Training Manual Template today: http://bit.ly/30pdVUj “…..and there was a fake nail inside.” We’ve all been there: rage-tweeting about our customer service experiences, that is. In this video, real-life customers read mean tweets about customer service to get to the heart of the issue, and reflect on how it could have been avoided.

7 Essential Customer Support Skills Every Rep Needs

August 21, 2019 @ 3:04 pm
by infowhsecsti
Download our free Customer Service Training Manual Template: https://bit.ly/2ZhtMXU 1. Ability to Take Criticism When it comes to customer support, you’re often going to be speaking with people who aren’t too happy. It’s important to not let any of their comments get to you. 2. Empathy Caring about customers and their experiences should always be a number one goal of support reps. Customers may be initially attracted to a company because of its products or services. However, what will turn them into long-term, loyal customers is continued support throughout their lifetime. 3. Ability to Go Off-Script Speaking of not being […]

Customers को WhatsApp, FaceBook, Emails, नहीं भेजो । Customer Service Tips in Hindi

July 22, 2019 @ 3:04 am
by infowhsecsti
आप हैरान होंगे कि इतने WhatsApp messages, FaceBook posts and Emails भेजने क बावजूद आपकी sales क्यों नहीं बढ़ रहीं । This Selling skills video will tell you the reasons and their solutions. This sales training video is the result of my own experience. The business training and professional training should be regular so keep watching our videos to succeed in your business, job or profession. The language used is Hindi with a blend of Punjabi, Urdu and English. TSMadaan Motivational Speaker | Life Coach | Sales Trainer Follow me at www.Facebook.com/TSMadaan www.Twitter.com/TSMadaan www.Instagram.com/TSMadaan

Ritz Carlton Check In – Customer Service Training – Customer Service Videos

June 8, 2019 @ 3:04 pm
by infowhsecsti
Customer Service Training Video! Learn Great Customer Service at http://igniteyourservice.com/ In this video I share my amazing check in experience at the Ritz Carlton in Sarasota Florida. If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy the Video and Best Wishes for a great day! Leave your thoughts, comments, and questions below! =======================================¬=== Want a daily dose of Customer Service Magic? […]

Tasting Room Staff Training – “Customer Service” Part 1 – Dias Associates Consulting

June 3, 2019 @ 11:06 pm
by infowhsecsti
Bryan Dias of Dias Associates Consulting leads a tasting room staff training for one of his clients. Topics discussed in this short segment talk about flow in the tasting room and understanding what particular customers might be looking for with their experience and how to categorize them.

Teri Yanovitch – Customer Service Training on First Impressions and Lasting Impressions

May 27, 2019 @ 7:03 pm
by infowhsecsti
Everything in your physical environment makes an impression on the customer experience. This training tool helps to ensure that your work environment is always giving a positive and excellent impression by getting employees involved in the upkeep of their areas.

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample

April 19, 2019 @ 7:03 pm
by infowhsecsti
This video is a preview from our popular “How to Talk to Customers” on-demand webinar. See the full video here: http://tinyurl.com/zy6w4pl

Customer Service Training Tip – Don’t Ignore Mistakes

April 3, 2019 @ 11:07 am
by infowhsecsti
Customer Service Training Tip – Don’t Ignore Mistakes: It’s easy to ignore small mistakes, especially when you don’t feel the blow-back will come back on you. But to offer great customer service, we can’t accept mistakes, even if nobody would have noticed. It’s essential to have a standard of excellence. Watch this video for more on this topic and an inspiring story about a Taco John’s worker to go along with it! Conclusion – Thanks for watching. If you found this content helpful please take a second and like, share and comment. Also make sure to follow us for more […]

Customer Service Training Tip – Follow the Process

March 13, 2019 @ 3:03 am
by infowhsecsti
Customer Service Training Tip – Follow the Process When you’ve seen the same problem a hundred times and know the answer before the customer even finishes telling you about it, it’s key to not cut them off and jump to the conclusion. Follow the process! Make sure they feel heard. Make sure they buy-into the solution that solves the problem! Watch the video for a short story example of this between a Doctor and their patient. Thanks for watching! If you found this content helpful please take a second and like, share and comment. Also make sure to follow us […]