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Online Customer Service Course

Online Customer Service Course / 2 posts found

Customer Service Skills | Online Short Course | Global Training Institute

January 16, 2020 @ 11:05 am
by infowhsecsti
To Gain Instant Access to Your FREE Career Planning Tool Kit, visit http://www.globaltraining.edu.au Global Training Institute | http://globaltraining.edu.au/ Phone: 1800 998 500 | Email: dir@globaltraining.edu.au Complete this Customer Service Skills short course, and discover how to: Define customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers’ needs Customer Service Tactics and Techniques You will gain dozens of essential Customer Service Skills and strategies including: Establishing Your Attitude Identifying and Addressing Customers needs Generating Return Business Turning Difficult Customers Around Using Body Language to Your Advantage In-Person…

Importance Of Training and Development for Customer Service

March 19, 2019 @ 11:03 am
by infowhsecsti
Know more about the Importance Of Training and Development for Customer Service. Enrol for online Customer service courses at Brentwood Open Learning College: http://www.bolc.co.uk. Training and development is a foundation in promoting a customer service philosophy.Experience shows that training and development not only helps organisations be more flexible, proactive and customer focused in the face of fierce competition, but it is also a prime motivational tool.In selecting the most appropriate training and development techniques for the target audience, there is a need to recognize that different people have different learning styles and that the training and development methods adopted must […]