Home / Archives /


Personal / 10 posts found

It’s Okay to Make Mistakes (Thanks to Grace): Customer Service Training 101

August 23, 2019 @ 7:04 pm
by infowhsecsti
http://www.doncrawley.com Making mistakes is part of the human experience and mistakes are part of growth and self-improvement. In this short video, IT customer service expert and author Don R. Crawley suggests that our resolve is what moves us forward, our humanness is what causes us to backslide, and grace is what reminds us that we are worthy and loved.

IT Career Advice: Customer Service Training Videos

August 8, 2019 @ 11:05 am
by infowhsecsti
http://www.doncrawley.com For success in a career in IT, two separate and distinct skill sets are required. Obviously, you must have outstanding technical skills, especially related to the product(s) you support or your competence. Additionally, you must have an ability to understand, get along with, and influence people or your charisma. In this IT customer service training video, IT author and speaker Don R. Crawley offers great IT career advice as he introduces the competence/charisma four quadrant model as a way to visualize your current situation and identify paths to IT career success.

Customers को WhatsApp, FaceBook, Emails, नहीं भेजो । Customer Service Tips in Hindi

July 22, 2019 @ 3:04 am
by infowhsecsti
आप हैरान होंगे कि इतने WhatsApp messages, FaceBook posts and Emails भेजने क बावजूद आपकी sales क्यों नहीं बढ़ रहीं । This Selling skills video will tell you the reasons and their solutions. This sales training video is the result of my own experience. The business training and professional training should be regular so keep watching our videos to succeed in your business, job or profession. The language used is Hindi with a blend of Punjabi, Urdu and English. TSMadaan Motivational Speaker | Life Coach | Sales Trainer Follow me at www.Facebook.com/TSMadaan www.Twitter.com/TSMadaan www.Instagram.com/TSMadaan

CORPORATE- EPB Customer Service Training

July 6, 2019 @ 3:03 pm
by infowhsecsti

The Transforming Power of Gratitude: Customer Service Training 101

June 16, 2019 @ 11:03 pm
by infowhsecsti
http://www.doncrawley.com In this IT customer service tutorial video, author and speaker Don R. Crawley talks about the life-changing power of gratitude. Learn how you can develop a personal sense of gratitude to not only improve your customer service skills, but to better every aspect of your life from business relationships to personal relationships including marriage and family life. Learn how the expression of gratitude can bring you inner peace and an abiding sense of calm.

Free Customer Service Training Video from Ron Kaufman: Up Your Service, Lift Me Up

May 30, 2019 @ 11:03 pm
by infowhsecsti
Visit http://bit.ly/aUoYNf for free tips from the world’s top experts! More than 3 million people around the world have had their businesses transformed by Customer Service Guru Ron Kaufman’s courses and workshops. In this upbeat seminar, Ron imparts the same customer service strategies and techniques he teaches in his workshops. Apply those strategies to create your own superior service culture, improve communication with clients and uplift customer relationships! Get on the Fastest, Easiest route to Achieving Health, Wealth, and Happiness! Learn from over 300 Online Video Seminars from the World’s Greatest Personal Development Experts, Speakers and Authors. Visit http://bit.ly/aUoYNf to […]

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample

April 19, 2019 @ 7:03 pm
by infowhsecsti
This video is a preview from our popular “How to Talk to Customers” on-demand webinar. See the full video here: http://tinyurl.com/zy6w4pl

Phenomenal Customer Service – Shep Hyken – Training Video

February 8, 2019 @ 7:06 am
by infowhsecsti
Access the full length version at http://bit.ly/PhenomenalCustomerService or see a full list of our programs at https://seminarsondemand.com/seminars/ In today’s highly competitive marketplace, ordinary interactions will only get you so far. In order to create long-term, secure relationships with your clients and customers, you need to amaze them. In this thoroughly engaging, high content seminar, you’ll learn how to make a great first impression, build rapport, communicate more effectively, exceed expectations, avoid moments of misery and much more. While you’re learning these practical strategies, you’ll be totally entertained with Shep Hyken’s astonishing magic. His philosophy is, “moments of magic don’t just […]

How to Use Emotional Intelligence to Improve Customer Service: Customer Service Training 101

January 12, 2019 @ 3:03 pm
by infowhsecsti
http://www.doncrawley.com In this IT customer service tutorial video, IT customer service expert and author Don R. Crawley explains the fundamentals of emotional intelligence. Anyone who deals with customers or end-users occasionally encounters emotionally-charged situations. The skilled tech support person knows how to manage such situations to effect a positive outcome for all parties. In this customer service training video, Don shows how you can use emotional intelligence techniques to recognize emotions, manage your own emotions, and influence the emotions of other people.

The Secrets Behind Apple’s Great Customer Service

December 20, 2018 @ 7:04 am
by infowhsecsti
Apple stores are typically regarded as providing one of the more pleasant experiences you can find in the retail shopping world. This doesn’t happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the “specialists” provide, which will ultimately make you spend money on their precious products. We spoke with Carmine Gallo, an expert on Apple’s employee training to learn more about the secrets behind the brand’s unique customer service. You can look further into Apple’s ways by reading his book: “The Apple Experience”. ————————————————–…