When someone is angry or upset enough to call an organization to complain, it is usually not because he or she enjoys doing so. The person is typically looking for an acceptable solution to his or her problem, or at least a reasonable forward course of action to help perhaps partially remedy the situation. An effective call-taker is therefore best-served to… Read more at http://blog.readytomanage.com/dealing-fairly-assertively-upset-angry-customer/ _________________________________________________________ This video training clip is from the ReadyToManage e-Learning program “Building your Assertiveness Skills,” available at http://store.readytomanage.com/store/p/2-Assertiveness-An-RSB-eLearning-Course.aspx This pair of vignettes (one sub-optimal…
This video is about learning to become a trainer and improving your communications skills. You can kick start your training career by completing and official trainer qualification with us. The Certificate in Education and Training is the replacement for the PTTLLS qualification which is a mandatory criteria for all those wishing to work in the UK in Teaching and Training. This qualification is recognised by Adult Colleges, Schools and further Training Providers teaching in Employability. On this course you will learn various skills to support you in your teaching career. Further Information Excellence Training & Coaching is currently specialising in […]
Get motivated with these free tips on life mastery. Improve Profitability, Please Your Customers and Energize your Staff with Action in Mind corporate training services. View here a short movie featuring participants from “A Winning Attitude” personal development, communication and leadership course in Barbados. Hear the benefits you will gain professionally from this Course. Visit actioninmind.org to arrange “A Winning Attitude” for your work place. AIM offers online corporate services in human resources, hiring, conflict resolution, customer service training, leadership training and teamwork workshops. See www.actioninmind.org for more information.
http://www.doncrawley.com Making mistakes is part of the human experience and mistakes are part of growth and self-improvement. In this short video, IT customer service expert and author Don R. Crawley suggests that our resolve is what moves us forward, our humanness is what causes us to backslide, and grace is what reminds us that we are worthy and loved.
http://www.doncrawley.com For success in a career in IT, two separate and distinct skill sets are required. Obviously, you must have outstanding technical skills, especially related to the product(s) you support or your competence. Additionally, you must have an ability to understand, get along with, and influence people or your charisma. In this IT customer service training video, IT author and speaker Don R. Crawley offers great IT career advice as he introduces the competence/charisma four quadrant model as a way to visualize your current situation and identify paths to IT career success.
आप हैरान होंगे कि इतने WhatsApp messages, FaceBook posts and Emails भेजने क बावजूद आपकी sales क्यों नहीं बढ़ रहीं । This Selling skills video will tell you the reasons and their solutions. This sales training video is the result of my own experience. The business training and professional training should be regular so keep watching our videos to succeed in your business, job or profession. The language used is Hindi with a blend of Punjabi, Urdu and English. TSMadaan Motivational Speaker | Life Coach | Sales Trainer Follow me at www.Facebook.com/TSMadaan www.Twitter.com/TSMadaan www.Instagram.com/TSMadaan
http://www.doncrawley.com In this IT customer service tutorial video, author and speaker Don R. Crawley talks about the life-changing power of gratitude. Learn how you can develop a personal sense of gratitude to not only improve your customer service skills, but to better every aspect of your life from business relationships to personal relationships including marriage and family life. Learn how the expression of gratitude can bring you inner peace and an abiding sense of calm.
Visit http://bit.ly/aUoYNf for free tips from the world’s top experts! More than 3 million people around the world have had their businesses transformed by Customer Service Guru Ron Kaufman’s courses and workshops. In this upbeat seminar, Ron imparts the same customer service strategies and techniques he teaches in his workshops. Apply those strategies to create your own superior service culture, improve communication with clients and uplift customer relationships! Get on the Fastest, Easiest route to Achieving Health, Wealth, and Happiness! Learn from over 300 Online Video Seminars from the World’s Greatest Personal Development Experts, Speakers and Authors. Visit http://bit.ly/aUoYNf to […]