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Chapter 8: Paradigm. Innovative Customer Service Training. TTQS Model. Hospitality Industry

June 25, 2020 @ 7:04 pm
by infowhsecsti
Join me in this unique Journey to Empower Your Skills. What Are These Soft Skills? Emotional Intelligence. (Self-awareness, Self-regulation, Motivation, Empathy, Social skills.) Communication Skills. Problem Solving Skills. Leadership Skills. Creativity. Teamwork. Adaptability. Work ethic. After Studying this Chapter, you be able to: o Define Paradigm and personal paradigm components that made up our system of thoughts. o Discuss social paradigms and differentiate between personality and character ethics. o Explain how our behaviours and attitudes are not the only answers to see the world differently. o Explain the paradigm shift and why it’s important in customer service. The word “Paradigm” […]

Stop Gaslighting, Set Boundaries, & Difficult Conversations at Work: Communication Skills Training

November 3, 2019 @ 3:06 pm
by infowhsecsti
50% Off Flash Sale: https://rebrand.ly/vipflashsale Get Your Free Kit: https://rebrand.ly/FreeKit _____________ 50% Off Flash Sale: https://rebrand.ly/vipflashsale Get Your Free Kit: https://rebrand.ly/FreeKithttps://rebrand.ly/vipflashsale | YouTube Flash Sale for All Dan’s Training https://rebrand.ly/FreeKit | Download Your Free Communication Kit In this live effective communication skills training course online from Dan O’Connor, you’ll learn how to stop someone from gaslighting you, how to set boundaries, and how to have difficult conversations at work, all taught to you by Dan O’Connor, the world’s number-one communication skills trainer, author, and keynote speaker. CHANNEL (Please Subscribe): https://goo.gl/VJdWKi PLAYLISTS:…

It’s Okay to Make Mistakes (Thanks to Grace): Customer Service Training 101

August 23, 2019 @ 7:04 pm
by infowhsecsti
http://www.doncrawley.com Making mistakes is part of the human experience and mistakes are part of growth and self-improvement. In this short video, IT customer service expert and author Don R. Crawley suggests that our resolve is what moves us forward, our humanness is what causes us to backslide, and grace is what reminds us that we are worthy and loved.