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quality service / 16 posts found

Innovative Customer Service Training – #TTQSModel – IHG Madina

August 29, 2020 @ 7:03 am
by infowhsecsti
Customerized intro for IHG Madina. Intercontinental Al Hijra Intercontnatal Madinah Dar Iman Crown Plaza hotels and resorts. Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You […]

A. Innovative Customer Service Training. TTQS Model. Marble Arch Hotel

August 9, 2020 @ 11:05 am
by infowhsecsti
Customized intro for Marble Ach Hotel in Nairobi, Kenya. Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You will learn how to relate between ancient and […]

Chapter 9: Service Quality – RATER. Part One. Innovative Customer Service Training. #ttqsmodel.

July 30, 2020 @ 3:06 pm
by infowhsecsti
Chapter 9: Service Quality – RATER. Learning Objectives: After Studying this Chapter, you be able to: o Define quality in a broader term taking into consideration quality customer service. o Discuss quality as a multidimensional concept. o. Describe technical quality, functional quality and corporate image o Describe SERVQUAL Model and how you can implement the 5 Service Dimensions (R A T E R ) at your workplace. Contents: Quality Service – Definitions Quality – A Multi-Dimensional Concept 1. Three dimensions of service quality 2. Technical and functional qualities, internal and external measures. c. Five Dimensions of SERVQUAL Model – R […]

B. Introduction to Innovative Customer Service Training Modules – #TTQSModel

July 23, 2020 @ 3:03 am
by infowhsecsti
Few take away; Empower customer-centric team: Today’s hospitality industry demands employees who make decisions and can take responsibility and being responsible for their actions. TTQS training will open the doors of empowerment and responsible customer-centric teams who deliver quality services and make a real difference in hospitality working culture. Professionalism & consistency: The key to putting together a base of loyal guests/customers is simple: provide quality service in an efficient and well-mannered. Your customer-centric team will be well prepared and understood the importance of staying sharp in how they do their jobs, and being mindful of consistency, meeting guest’s expectations […]

A. Innovative Customer Service Training – Bon Hotels – Sunshine Enugu

July 22, 2020 @ 3:07 pm
by infowhsecsti
Customized Intro for BON Hotels – Sunshine Enugu, Nigeria. Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You will learn how to relate between ancient and […]

A. Innovative Customer Service Training. Mara Frontier Hotel

July 21, 2020 @ 3:03 am
by infowhsecsti
Customized Intro for Mara Frontier Hotel in Kenya. Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Enhancing these 4 sections that are based on customer-centric culture, by upscaling hosts’ professionalism, be open-minded on a paradigm shift, and understand your guests better by mastering economy experience. You will learn how to relate between ancient and modern […]

Chapter 9: Service Quality – RATER. Part Two. Innovative Customer Service Training. #ttqsmodel.

June 30, 2020 @ 7:06 am
by infowhsecsti
Chapter 9: Service Quality – RATER. – Part Two Please watch this video first: (Due to copyright issue we cannot keep in our presentation) Learning Objectives: After Studying this Chapter, you be able to: o Define quality in a broader term taking into consideration quality customer service. o Discuss quality as a multidimensional concept. o. Describe technical quality, functional quality and corporate image o Describe SERVQUAL Model and how you can implement the 5 Service Dimensions (R A T E R ) at your workplace. Contents: Quality Service – Definitions Quality – A Multi-Dimensional Concept 1. Three dimensions of service […]

Chapter 8: Paradigm. Innovative Customer Service Training. TTQS Model. Hospitality Industry

June 25, 2020 @ 7:04 pm
by infowhsecsti
Join me in this unique Journey to Empower Your Skills. What Are These Soft Skills? Emotional Intelligence. (Self-awareness, Self-regulation, Motivation, Empathy, Social skills.) Communication Skills. Problem Solving Skills. Leadership Skills. Creativity. Teamwork. Adaptability. Work ethic. After Studying this Chapter, you be able to: o Define Paradigm and personal paradigm components that made up our system of thoughts. o Discuss social paradigms and differentiate between personality and character ethics. o Explain how our behaviours and attitudes are not the only answers to see the world differently. o Explain the paradigm shift and why it’s important in customer service. The word “Paradigm” […]

Chapter Seven: Innovative Customer Service Training. Professionalism in hospitality industry

June 17, 2020 @ 7:08 pm
by infowhsecsti
Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Introduction to Chapter 7: Professionalism in the hospitality industry. Learning Objectives: After Studying this Chapter, you be able to: Define professionalism. Describe attributes and dimensions of professionalism and how they are related in the tourism and hospitality industry. Explain why you need to build your own professionalism […]

Chapter Five: Innovative Customer Service Training. The Four E’s of Experience Economy. TTQS Model.

June 7, 2020 @ 3:06 pm
by infowhsecsti
Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. CHAPTER 5: The Four E’s of Experience Economy. After Studying this Chapter, you be able to: * Discuss and identify the need for services that deliver a memorable experience. * Describe the four realms of experience and why it’s important in a guest’s experience journey. * Explain […]