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What do you say? – Customer Services Training Video

January 3, 2020 @ 7:05 am
by infowhsecsti
This video is about Customer Service and conflict management. It discusses various qualities needed to be effective with customer services. It is a highlight extract from recent training delivered whilst on my travels delivering. It will enable the listener to invariably develop and give enhancements to their communications tools. This video is excellent food for thought for those who want to improve their communications. I hope you enjoy! Excellence Training & Coaching Services If your would like to book Vikas to speak and deliver a course or seminar then please contact: Mobile :07932604705 Email: vikas@siatrainingsolutions.com

Cutting Edjj Consulting – Customer Service Training Feedback

December 30, 2019 @ 3:03 pm
by infowhsecsti
After the Customer Service Training course delivered by Cutting Edjj Consulting, numerous participants were asked for their feedback on what they learned and how it would impact their business in the future. Check out the results!

Phenomenal Customer Service – Shep Hyken – Training Video

February 8, 2019 @ 7:06 am
by infowhsecsti
Access the full length version at http://bit.ly/PhenomenalCustomerService or see a full list of our programs at https://seminarsondemand.com/seminars/ In today’s highly competitive marketplace, ordinary interactions will only get you so far. In order to create long-term, secure relationships with your clients and customers, you need to amaze them. In this thoroughly engaging, high content seminar, you’ll learn how to make a great first impression, build rapport, communicate more effectively, exceed expectations, avoid moments of misery and much more. While you’re learning these practical strategies, you’ll be totally entertained with Shep Hyken’s astonishing magic. His philosophy is, “moments of magic don’t just […]

Customer Service Empathy

January 21, 2019 @ 7:03 pm
by infowhsecsti
Visit http://www.CustomerServiceTrainingWorkshops.com for more on Customer Service Training with Roger Reece. True empathy is a very powerful skill. Many people think that customer service is all about trying to act like you’re concerned about the client. But acting like you care never really works: it’s almost always clear to the other person, even if not on a conscious level, that you aren’t really making a connection with them. There’s no substitute for actually being concerned; and the only way to do this is to put yourself in the other person’s shoes – what is known as the “Empathy Shift:” the […]