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Chapter 8: Paradigm. Innovative Customer Service Training. TTQS Model. Hospitality Industry

June 25, 2020 @ 7:04 pm
by infowhsecsti
Join me in this unique Journey to Empower Your Skills. What Are These Soft Skills? Emotional Intelligence. (Self-awareness, Self-regulation, Motivation, Empathy, Social skills.) Communication Skills. Problem Solving Skills. Leadership Skills. Creativity. Teamwork. Adaptability. Work ethic. After Studying this Chapter, you be able to: o Define Paradigm and personal paradigm components that made up our system of thoughts. o Discuss social paradigms and differentiate between personality and character ethics. o Explain how our behaviours and attitudes are not the only answers to see the world differently. o Explain the paradigm shift and why it’s important in customer service. The word “Paradigm” […]

Chapter Seven: Innovative Customer Service Training. Professionalism in hospitality industry

June 17, 2020 @ 7:08 pm
by infowhsecsti
Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Introduction to Chapter 7: Professionalism in the hospitality industry. Learning Objectives: After Studying this Chapter, you be able to: Define professionalism. Describe attributes and dimensions of professionalism and how they are related in the tourism and hospitality industry. Explain why you need to build your own professionalism […]

Chapter Four: Part Two: Innovative Customer Service Training. Know your Guest. TTQS Model

June 2, 2020 @ 7:07 am
by infowhsecsti
This is part Two of Chapter Four. Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself. Join me in this unique Journey to Empower Your Skills. What Are These Soft Skills? Emotional Intelligence. (Self-awareness, Self-regulation, Motivation, Empathy, Social skills.) Communication Skills. Problem Solving Skills. Leadership Skills. Creativity. Teamwork. Adaptability. Work ethic. Learning Objectives: After Studying this Chapter, you be able to: Classifying your guests and Identify the main reason for your guest’s visit […]

Chapter One: Innovative Customer Service Training in the Hospitality industry – TTQS Model

May 20, 2020 @ 3:04 pm
by infowhsecsti
Introduction: MODULE ONE CHAPTER ONE. Introduction to TTQS Model The hospitality industry is service-intensive and consequently relies heavily on its human resources. For a whole Organization to operate smoothly, it needs the full involvement of all staff from all departments/business units. Together Towards Quality Service, is an important innovative customer service training that is not only about on how to deliver quality service, but is equally important, is about empowering the roles of individual professionals like yourself, by learning the main 4 Sections of TTQS Model, namely; HOSTS QUALITY-SERVICE PRODUCTS, all focusing on GUESTS. Enhancing these 4 sections that are […]

Telephone Etiquette for better business calls – Telephone skills at work ( Business English Lesson)

February 27, 2020 @ 7:03 am
by infowhsecsti
✅ https://youtu.be/puNo0sxC3VI 👉 Check the latest Video – American Idioms I love to use the most? Telephone Etiquette and Manners for better business calls – Business English lesson to learn Telephone skills Blog : http://www.learnex.in/telephone-etiquette-for-better-business-calls In this Business English lesson, you are going to learn telephone etiquette and manners that one must exercise right for greeting to ending a call. Speaking over the telephone professionally is very important as your style of speaking and voice represent the company you are working with. Website : http://www.letstalkpodcast.com Facebook : http://www.facebook.com/letstalkpodcast Answering the call: Example 01: Good morning, thank you for calling ABC […]

Online Call Center Agent Training – Soft Skills

February 1, 2020 @ 11:03 am
by infowhsecsti
In our new On-Demand Agent Soft Skills Course, attendees gain the valuable skills required to be a excellent customer service representatives, regardless of the channel customer’s choose to seek assistance. Your representatives are the “voice of the company” and play a critical role in the success of any organization. You want them to have the best training possible. This course is perfect for both new-hires and for refresher training for your entire center.

Customer Service Excellence training. Customizable training materials for your workplace.

July 16, 2019 @ 11:03 am
by infowhsecsti
Customer Service Excellence: How to Get Your Customers Talking & Returning “Customer Service is not a department. It is a philosophy to be embraced by every employee … and that’s why every employee needs customer service training.”– Forbes To inspire customer loyalty, extraordinary customer service MUST be a daily conversation by all employees. This training is the perfect way to get that conversation started. When it comes to service, “good” just isn’t good enough anymore. Over 90% of all organizations are now service-driven. Technology has dramatically raised the bar on customer expectations. Companies must not only get it right for […]

Customer Service Training – Avoiding Mouth Noise

February 20, 2019 @ 11:03 pm
by infowhsecsti
https://www.serviceskills.com/about – Free Demo Code! Test drive America’s Premier Soft-Skills Training ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Over 150 skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative tracking…