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Speaker / 5 posts found

Speaker Khanh Trinh Xuan – Training CUSTOMER SERVICE – Mitsubishi Electrics

November 29, 2019 @ 3:04 am
by infowhsecsti
Training KỸ NĂNG PHỤC VỤ KHÁCH HÀNG – CUSTOMER SERVICE, thiết kế và đào tạo riêng cho công ty Mitsubishi Electrics Japan.

Customer Service Training Tip – Starting Over by Shep Hyken

August 10, 2019 @ 3:03 pm
by infowhsecsti
A short customer service tip from Shep Hyken’s best-selling book, “The Cult of the Customer.” This two minute video is about taking initiative and “Starting Over.” You are only as good as the last customer’s experience. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For more information about Shep Hyken and The Cult of the Customer, visit http://www.Hyken.com or call (314) 692-2200. For customer service training information go to http://www.TheCustomerFocus.com.

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample

April 19, 2019 @ 7:03 pm
by infowhsecsti
This video is a preview from our popular “How to Talk to Customers” on-demand webinar. See the full video here: http://tinyurl.com/zy6w4pl

Phenomenal Customer Service – Shep Hyken – Training Video

February 8, 2019 @ 7:06 am
by infowhsecsti
Access the full length version at http://bit.ly/PhenomenalCustomerService or see a full list of our programs at https://seminarsondemand.com/seminars/ In today’s highly competitive marketplace, ordinary interactions will only get you so far. In order to create long-term, secure relationships with your clients and customers, you need to amaze them. In this thoroughly engaging, high content seminar, you’ll learn how to make a great first impression, build rapport, communicate more effectively, exceed expectations, avoid moments of misery and much more. While you’re learning these practical strategies, you’ll be totally entertained with Shep Hyken’s astonishing magic. His philosophy is, “moments of magic don’t just […]

Filipino Customer Service Training Consultant and Corporate Trainer Part I

January 3, 2019 @ 3:04 am
by infowhsecsti
One of the best Filipino training consultants and corporate trainers in the Philippines Mr. Myron Sta. Ana entertrains the liaison officers and customer care associates of Cocolife Healthcare, one of the Philippines’ leading health maintenance organizations.